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Radio Show #529: Leading the Listening Organisation
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Special Guests: Mike Pounsford, Kevin Ruck and Howard Krais
Leading the Listening Organisation was published in December 2023.
This book explores tapping into employee voices for better decisions, innovation, and performance. ‘Leading the Listening Organisation’ offers practical strategies, based on global research across 500 organisations, to create resilient workplaces where open communication and fresh ideas thrive. Essential reading for leaders, HR, and communication professionals.
Topics covered include why listening matters, barriers to listening, creating listening climates and leadership’s role in listening.
There will be three of us in this episode.
Mike Pounsford founded Couravel, an organisation development consultancy specialising in change communication, in 2001. He works internationally for private, public and third sector organisations and is an IAF Certified Professional Facilitator.
Kevin Ruck is the co-founder of PR Academy, the largest provider of Chartered Institute of Public Relations (CIPR) qualifications and the editor of Exploring Internal Communication, also published by Routledge.
Howard Krais co-founded True,, an employee experience and engagement consultancy, in 2023 following several senior roles in large global organisations and two years leading the UK chapter of the International Association of Business Communicators (IABC). Join us as we discuss leading the listening organisation.
Listen Live (Archive Available)
Host: Jo Moffatt
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Replacing Surveys with Sentiment Arc: What I learned from analyzing 29,000 calls
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Customer service surveys are no longer effective. Response rates are low, customers are tired of endless requests, and it’s becoming more difficult to get actionable data.
A new technique called sentiment analysis analyzes the conversations you’re already having with customers so you don’t have to pester them with survey requests. This technique can reveal immediately actionable insights, including trends you might miss with a traditional survey.
Guest Jeff Toister:
Jeff's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.
Today, he is ranked as one of the Top 30 Customer Experience Professionals in the World by Global Gurus.
He's written four books including The Service Culture Handbook, a step-by-step guide to getting your employees obsessed customer customer service.
More than 12,000 customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email.
Over three million people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations is LinkedIn Learning's most-watched customer service course in the world.
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Investor Pitch Practice at Free Startup Office Hours with StartupCouncil.org CEO
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Investor pitch practice for startup founders seeking venture capital and angel investors - free feedback session! This month's Startup Office Hours will help selected entrepreneurs with live pitch practice, Q&A, coaching from StartupCouncil.org founder (and angel investor) Scott Fox, plus friendly audience feedback.
Bring your startup questions and challenges to the Startup Council’s FREE founder support “Office Hours”. You can get FREE expert Silicon Valley advice to help you start and grow your venture.
A free, fun, friendly #livestream show for startup founders and friends, our mission is to increase access to innovation and investment for all. Join Startup Council CEO, Scott Fox, for valuable startup strategy advice, fundraising expertise, and networking, too.
WHEN: The 4th Tuesday of every month at NOON Pacific Time (300pm ET/~800pm UTC):
https://startup-office-hours.eventbrite.com
AT SHOW TIME YOU CAN WATCH & CHAT LIVE AT ANY OF THESE CHANNELS:
https://www.linkedin.com/company/startupcouncil
https://www.youtube.com/scottfox (Live Chat!)
https://www.facebook.com/clickmillionaire
Podcast: http://scottfoxradio.com
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Skills-based Hiring Initiatives Slow to Impact Who Gets Hired
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The Workplace Minute powered by H3 HR Advisors
Sponsored by Paychex - one of the leading providers of HR, payroll, retirement, and software solutions for businesses of all sizes - learn more at www.paychex.com/awia.
Hosts: Steve Boese
Welcome to the Workplace Minute powered by H3 HR Advisors. A short, quick version of the popular HR Happy Hour Podcast, where Steve Boese takes on topics on Human Resources, HR technology, work, and the workplace. And more.
In this episode Steve discusses a new study which shows that many "skills-based" hiring programs have yet to impact whom is actually getting hired.
To listen to the Workplace Minute powered by H3 HR Advisors - add the Workplace Minute by H3 HR Advisors skill to your Amazon Echo device's Flash Briefing or Daily News Update.
Learn more at www.h3hr.com and www.hrhappyhour.net
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Episode 683: The Urgent Need for U.S. Maritime Reform with William Cahill
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If people are policy and policy shapes decisions, then that is the start in understanding why a nation like the USA wound up neglecting what should be a core sector of not just its economy, but its strategic advantage - its civilian maritime industry.
Using his recent article, The Urgent Need for U.S. Maritime Reform as a starting point, our guest for the full hour is William Cahill.
Will is president of Applied Maritime Sciences, a maritime technology and strategy consultancy. He served as Director for Strategic Planning on the National Security Council and Maritime Advisor on the Council of Economic Advisers where he helped develop and lead Interagency efforts to enhance American maritime competitiveness. During his 20 years as a Coast Guard officer, Will completed numerous operational tours both at sea as a Cutterman and at air stations as a Coast Guard aviator. Will holds degrees in Naval Architecture and Marine engineering from the USCGA and a Master of Public Policy from Princeton University.
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Workplace Violence Today: More than Disgruntled
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Our understanding of workplace violence has evolved and expanded since the 90's. Join us on Women Lead Radio as Jaimee Pittman, your host of Workplace Violence: Prevention & Intervention, has a conversation with Suzanne Hoffman, Ph.D., Executive VP, Client Services of Workplacce Guardians, Inc. (www.WorkplaceGuardians.com), on the different types of workplace violence and the myth that someone "snapped".
Sponsor Appreciation!
Thank you to our partner and show sponsor, National University (www.nu.edu)!
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Click Here (https://connectedwomenofinfluence.com/attend-an-event-as-our-guest/) to Be Invited as Our Special VIP & Guest to a Future Event!
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Click Here (https://connectedwomenofinfluence.com/membership-application/) to Apply for Membership!
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Eric Oliver The Universal Influence of Persuasive Communication
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Eric Oliver explores the universal impact of persuasive communication, highlighting its pivotal role in shaping perceptions and decisions in everyday interactions and legal contexts alike.
Our ability to focus is now fleeting, fragile, and fragmented—characteristics that have been part of our collective attention span well before the advent of cell phones. This impairment in our attention makes it crucial to employ nonverbal and visual strategies to capture and maintain focus. For trial lawyers, this means crafting and presenting their cases more as engaging stories than mere collections of facts, ensuring these narratives resonate with the implicit biases and assumptions held by roughly half of today's jurors. This approach, along with sharing effective methods to combat attention deficits in the courtroom—or any setting—aims to improve focus and comprehension for everyone involved.
Eric Oliver boasts an extensive career spanning 40 years in national trial consulting, where he has been instrumental in coaching and assisting trial attorneys. His profound knowledge and expertise have played critical roles in numerous cases, leading to unprecedented successes and advantages for clients from prestigious law firms to innovative individual practices. Specializing in the influence of persuasive communication on the interpretation of case facts and their effect on legal judgments, Eric underscores the necessity for attorneys to invest considerable effort into presenting a well-crafted case narrative through verbal, visual, and non-verbal means.
Find Eric Oliver on LinkedIn
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Nips: February 25, 2024
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Get caught up on the latest news from around the pulp and paper world in our weekly program, including updates from International Paper, Veritiv, DS Smith, Graphic Packaging, Clearwater Papeer, Mohawk, Interfor, Canfor and more.
Available on iTunes
Listen live at 6 p.m. EST on Sunday, 25 February 2024, or anytime afterward.
nipimpressions.com
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Part 1: Close Up Radio Spotlights Diane Bengtson of Mukua Inc.
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Dover, DE – Mukua Inc: Pioneering Healthcare Excellence with CEO Diane Bengtson, RN-BC at the Forefront
In an era marked by rapid advancements and upheaval within the healthcare sector, Mukua Inc emerges as a beacon of guidance and innovation, spearheaded by its visionary CEO, Diane Bengtson, RN-BC MS CCHC. As a seasoned registered nurse, innovator and an esteemed leader in healthcare consulting, Diane, and her team at Mukua offer industry expertise, strategic partnerships and comprehensive solutions to the complex challenges facing healthcare organizations today.
Mukua Inc stands at the intersection of healthcare and digital innovation, providing expert consulting services that address the multifaceted issues of technological integration, regulatory compliance, and operational efficiency. With the healthcare landscape evolving at an unprecedented pace, Mukua's mission is to ensure healthcare providers, payers, startups, and stakeholders remain competitive while delivering personalized patient-centered with quality health outcomes.
Diane Bengtson brings over two decades of frontline nursing experience, coupled with a quality/regulatory compliance background and a profound understanding of healthcare technology. Her approach to consulting is patient-centered, creative, and solution-focused, aiming to streamline operations for healthcare systems and startups alike without compromising the quality of patient care. Diane's work is fueled by a passion for solving the industry's biggest challenges and a commitment to enhancing healthcare outcomes through innovative and effective strategies.
For more information about how Mukua Inc can transform your healthcare organization, visit https://mukua.inc/
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DRTides discusses Channeling the Healing Powers of the Ocean for Veterans
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Discover Rising Tides discusses Channeling the Healing Powers of the Ocean for Veterans
Today, we start with our Healthy Living, Happy Life segment with Denise Stegall. This month's topic is Mindfullness - Stress Management.
Joining us today is Amanda Curaza, Executive Director of Operation Surf, which serves wounded military through the healing powers of the ocean by restoring hope, renewing purpose and revitalizing community. Amanda has been Operation Surf since its inception, witnessing its evolution into the powerful organization it is today. From humble beginnings, the profound impact it had on her own life fueled a dedicated passion
Amanda's focus is to bring the organization's vision to fruition. Her strategic initiatives have proven instrumental in its success, and her comprehensive involvement has afforded her profound insights into every aspect of the organization. She takes great pride in her team and the collective support for the mission.
Submit Questions hello@discoverrisingtides.com
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Scott Johnson on Amway MLM Scams and Peter Mingils on Building Fortunes Radio
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Stop The Amway Tool Scam with Scott Johnson on Amway MLM Scams and Peter Mingils on Building Fortunes Radio.
Scott Johnson and Peter Mingils host a Building Fortunes Radio weekly Radio episode every Saturday at 8:30PM Eastern. Stop the Amway MLM Tool Scam what Scott Johnson is known for. Scott tex johnson is the a previous Amway Distributor who found he lost a lot of time and money pursuing a Network Marketing Business with Amway just to find that most of the Distributors make money on the System of Tools, like books, DVDs, MP3, Events, websites and apps.
https://facebook.com/scotttexjohnson Scott johnson on Facebook on YouTube and twitter
Scott Tex Johnson & Peter Mingils on Building Fortunes Radio. https://www.buildingfortunesradio.com/scott-johnson
https://www.buildingfortunesradio.com/scott-johnson-peter-mingils/bf-3989
MLM on:
On https://mlm.news and MLM Charity https://mlm.charity
Youmongus Ads is advertise Home Based Business https://youmongusads.com
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