Dec 11, 2009 08:18AM UTC

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- gfserradinho RT @eBlogViet New Blog Entry, "Search Engine Optimization (SEO) with BlogTalkRadio" - http://tinyurl.com/y9wsrzf
- Friday, December 11, 2009 03:13:59 AM

- cruisincripples Keep On Rollin' on The Cruisin Cripples will air 01/07. http://tobtr.com/s/817960 #BlogTalkRadio
- Friday, December 11, 2009 03:13:01 AM

- armahogunde Be sure to tune in next week for part 2 of Trap Talk Radio. The Story of Jonathan "Jaz-O Burks http://www.blogtalkradio.com/TrapTalkRadio
- Friday, December 11, 2009 03:12:22 AM

- iDaReU2tHiNk I'll be listening to the Project Information Generation LIve show by idareu2think on #BlogTalkRadio- http://tobtr.com/s/807041
- Friday, December 11, 2009 03:07:23 AM

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Search Engine Optimization (SEO) with BlogTalkRadio

Entrepreneur published a great article today, 5 Easy Ways to Improve Your Site’s Search ...

Enhancing Your BlogTalkRadio Show with Cinch

BlogTalkRadio was launched in September of 2006 as the dream of a man and his father to give ...

Celebrating Ten Years of FLYing!

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CallTalk

CallTalk is the first radio specifically about Call Centers. Every show has a topic that was voted on by the listeners from the previous show. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.

Upcoming Episodes

Reducing Abandon Rate: Where to start, what to do.

BenchmarkPortal

Date / Time: 1/6/2010 6:00 PM UTC

Category: Business

Call-in Number: (347) 857-3117

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This is episode eleven (11) of season one (1) for CallTalk.tv
Featured Episode

Dashboards: What are best practices

BenchmarkPortal

Date / Time: 12/9/2009 6:00 PM UTC

Category: Business

This is episode ten (10) of season one (1) for CallTalk.tv

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On Demand Episodes 70031

Original Air Date: 12/9/2009 6:00 PM UTC

Dashboards: What are best practices

This is episode ten (10) of season one (1) for CallTalk.tv

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Original Air Date: 11/11/2009 6:00 PM UTC

Unlocking the mysteries of e-mail metrics: what are best practices standards

This is episode nine (9) of season one (1) for CallTalk.tv

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Original Air Date: 10/28/2009 5:00 PM UTC

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

This is episode eight (8) of season one (1) for CallTalk.tv

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=707732&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
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Original Air Date: 10/14/2009 5:00 PM UTC

First Call Resolution: How important? How to measure?

This is episode seven (7) of season one (1) for CallTalk.tv

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=707729&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
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Original Air Date: 9/30/2009 5:00 PM UTC

Optimizing customer satisfaction measurement

This is episode six (6) of season one (1).

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=700833&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
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- Call Center
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Original Air Date: 9/16/2009 4:30 PM UTC

Tips on How to Motivate/Manage your supervisors and agents

CallTalk episode five (5) of season one (1).

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=691673&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
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Original Air Date: 9/9/2009 5:00 PM UTC

At-home Agents: the Pros, the Cons and the Advice

We apologize for the inconvenience, but our server went down and we need to postpone the show until September 9, 2009 at 10:00 AM PT

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CallTalk

Upcoming Episodes

Reducing Abandon Rate: Where to start, what to do.

Featured Episode

Dashboards: What are best practices

On Demand Episodes 70031

Dashboards: What are best practices

Unlocking the mysteries of e-mail metrics: what are best practices standards

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

First Call Resolution: How important? How to measure?

Optimizing customer satisfaction measurement

Tips on How to Motivate/Manage your supervisors and agents

At-home Agents: the Pros, the Cons and the Advice

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