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CallTalk

CallTalk is the first radio specifically about Call Centers. Every show has a topic that was voted on by the listeners from the previous show. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.

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Date / Time: 12/16/2009 6:00 PM UTC

Category: Business

Call-in Number: (347) 857-3117

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This is episode eleven (11) of season one (1) for CallTalk.tv
Featured Episode

Unlocking the mysteries of e-mail metrics: what are best practices standards

BenchmarkPortal

Date / Time: 11/11/2009 6:00 PM UTC

Category: Business

This is episode nine (9) of season one (1) for CallTalk.tv

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On Demand Episodes 70031

Original Air Date: 11/11/2009 6:00 PM UTC

Unlocking the mysteries of e-mail metrics: what are best practices standards

This is episode nine (9) of season one (1) for CallTalk.tv

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Original Air Date: 10/28/2009 5:00 PM UTC

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

This is episode eight (8) of season one (1) for CallTalk.tv

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Original Air Date: 10/14/2009 5:00 PM UTC

First Call Resolution: How important? How to measure?

This is episode seven (7) of season one (1) for CallTalk.tv

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Original Air Date: 9/30/2009 5:00 PM UTC

Optimizing customer satisfaction measurement

This is episode six (6) of season one (1).

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Original Air Date: 9/16/2009 4:30 PM UTC

Tips on How to Motivate/Manage your supervisors and agents

CallTalk episode five (5) of season one (1).

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Original Air Date: 9/9/2009 5:00 PM UTC

At-home Agents: the Pros, the Cons and the Advice

We apologize for the inconvenience, but our server went down and we need to postpone the show until September 9, 2009 at 10:00 AM PT

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Original Air Date: 8/19/2009 4:30 PM UTC

The Customer's Criteria for Quality

This is episode three (3) of season one (1). The next topic will be announced based on the highest votes.

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CallTalk

Upcoming Episodes

TBD by audience

Featured Episode

Unlocking the mysteries of e-mail metrics: what are best practices standards

On Demand Episodes 70031

Unlocking the mysteries of e-mail metrics: what are best practices standards

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

First Call Resolution: How important? How to measure?

Optimizing customer satisfaction measurement

Tips on How to Motivate/Manage your supervisors and agents

At-home Agents: the Pros, the Cons and the Advice

The Customer's Criteria for Quality

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