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ClearAction

Customer Experience Optimization

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Customer Experience Optimization balances the well-being of customers, employees, and shareholders for enduring profit & revenue growth.

On-Demand Episodes

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Lara Wise, Vice President of Customer Experience at tw telecom, which has improved revenue and productivity while acquiring 20,000 small... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Alan McNab, Vice President of Customer Advocacy at NCR Corporation: At the heart of every business is customer relationships, and the... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Steve Pinetti, Senior Vice President of Sales & Marketing at Kimpton Hotels & Restaurants: Customer-Centric Sales & Marketing for... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Desirree Madison-Biggs, Director of Customer Insight and Measurement at Symantec: How to keep employees energized and motivated to... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Polly Pearson, Vice President of Employment Brand and Strategy Engagement at EMC: How to build passion in the core DNA of your culture to... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Ashley Berg Jensen, Director of Global Employee Engagement at Coca Cola Enterprises: How increasing employee connection and commitment... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Theresa Kushner, Director of Strategic Marketing Customer Intelligence at Cisco Systems: How to go after the gold in your customer data,... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Dennis Weikle, Vice President of Customer Care at Virgin Mobile USA, now part of Sprint Prepaid group: how to manage customer sentiment... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with David Cliche, Vice President of Global Interactive Marketing at Aon: how Marketing executives can elevate their role in the company by owning... more

**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Swati Saxena, Customer Intelligence Manager at Hewlett-Packard: how to integrate disparate data sources to paint a more accurate picture of... more
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