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Customer Experience Optimization

United States, EnglishMarketing

Customer Experience Management: Customer-focused business process improvement and customer relationship skill development. Tips on customer hassle prevention for higher customer retention and profitability.

On-Demand Episodes

ClearAction

Customer Experience Management Best Practices

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Your comments on each episode are welcome! Feel free to tweet, share, fave, subscribe, and add this player to your website or blog. Click on the green "plus" sign to become a Friend of Customer Experience Optimization.... more
ClearAction

Customer Experience Wish Lists & Action Plans

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Monitoring voice of the customer is one thing, but can all your employees name the customers’ top ten wish list? Employee engagement is a key to making significant improvements in customer experience, and the UK-based online... more

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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Lara Wise, Vice President of Customer Experience at tw telecom, which has improved revenue and productivity while acquiring 20,000 small... more
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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Alan McNab, Vice President of Customer Advocacy at NCR Corporation: At the heart of every business is customer relationships, and the... more
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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Steve Pinetti, Senior Vice President of Sales & Marketing at Kimpton Hotels & Restaurants: Customer-Centric Sales & Marketing for... more
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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Desirree Madison-Biggs, Director of Customer Insight and Measurement at Symantec: How to keep employees energized and motivated to... more
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ClearAction

Customer Experience Strategy

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In 2010, executives report a lack of customer experience strategy as their biggest weakness.1 Half of all companies lack a customer experience management process.2 But internal understanding of the brand is taking root: over the past... more

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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Polly Pearson, Vice President of Employment Brand and Strategy Engagement at EMC: How to build passion in the core DNA of your culture to... more
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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Ashley Berg Jensen, Director of Global Employee Engagement at Coca Cola Enterprises: How increasing employee connection and commitment... more
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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Theresa Kushner, Director of Strategic Marketing Customer Intelligence at Cisco Systems: How to go after the gold in your customer data,... more
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