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Employee Engagement & Customer Focus

  Broadcast in Marketing

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**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience ** Interview with Ashley Berg Jensen, Director of Global Employee Engagement at Coca Cola Enterprises: How increasing employee connection and commitment to the company drives customer focus and business performance. Ashley is responsible for measuring the engagement of 72,000 employees globally and designing and implementing strategies to turn employee insights into action across the business. Her organization has facilitated CCE’s journey to increase employee engagement. Coca Cola Enterprises is the largest non-alcoholic bottler in the world. (23:31; this interview is highlighted in the article: Recognize Employees for Improving Customer Experiences.)
Tags:
employee engagement
customer focus
customer care
customer experience
change management
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