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KnowledgeShift

Contact Center Insights

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In this program, we present content that appeals to executives who work in a variety of contact center operations.

On-Demand Episodes

KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's guest is David Gardner, CEO of VenueGen, a... more
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's show explores the Good, Bad and Ugly uses of... more
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's topic is professional development opportunities... more
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. In this episode, they discuss how to charge for training... more
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KnowledgeShift

Nancy Munro and Allison Black feature various topics that relate to using various technologies for the corporate training arena. Their fun and lively discussions will both entertain and educate you.
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KnowledgeShift

Nancy Munro and Allison Black discuss what's new in the world of authoring tools.
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KnowledgeShift

Nancy Munro and Allison Black feature various topics that relate to using various technologies for the corporate training arena. Their fun and lively discussions will both entertain and educate you.
Play Now
KnowledgeShift

Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs.
Play Now

Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs.
Play Now

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