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KnowledgeShift

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In this program, we present content that appeals to executives who work in a variety of contact center operations.

On-Demand Episodes

KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This episode examines the benefits and challenges of... more
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. In respect for Steve Jobs our show this week will be a... more
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education project
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education project. Today's session will be on how the future of the office will... more
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's guest will be Craig Weiss, eLearning Info and... more
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's topic is open source software tools.
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