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KnowledgeShift

Contact Center Insights

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In this program, we present content that appeals to executives who work in a variety of contact center operations.

On-Demand Episodes

Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs.
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Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs.
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Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs. The topic for this episode will be how Artificial Intelligence is impacting the training... more
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Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs. Today's show will discuss who the big players are as Vendors - what's going on... more
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Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs.
Play Now

Nancy Munro and Allison Black of KnowledgeShift discuss various technologies used for design, development and delivery of professional training programs.
Play Now

Nancy Munro and Allison Black from KnowledgeShift provide programs that address various technologies that support training and content development for the working professional. This session will examine how social networking... more
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Nancy Munro and Allison Black from KnowledgeShift provide programs that address various technologies that support training and content development for the working professional
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Nancy Munro and Allison Black from KnowledgeShift discuss various trends and tips in the areas of corporate training applications.
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Nancy Munro and Allison Black from KnowledgeShift discuss various trends and tips in the areas of corporate training applications.
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