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KnowledgeShift

Contact Center Insights

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In this program, we present content that appeals to executives who work in a variety of contact center operations.

On-Demand Episodes

KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro and Allison Black from KnowledgeShift will discuss the pros and cons of adding gaming to your training programs.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. Today's show will explore the many ways that audio content... more
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's show will take a look at how organizations who... more
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