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KnowledgeShift

Contact Center Insights

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In this program, we present content that appeals to executives who work in a variety of contact center operations.

On-Demand Episodes

KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects.
Play Now
KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's episode - how to add comments, reviews and... more
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's episode we explore the various web... more
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KnowledgeShift

Nancy Munro & Allison Black from KnowledgeShift feature a different topic each week to discuss various tools and techniques used for corporate training and education projects. This week's show reviews the Chicago eLearning and... more
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