The Quest for Conflict Intelligence: How Questions Help Us Find Our Way Through

Conflict is a dynamic and unfolding process which can be rich with opportunities to explore and understand perspectives. Cinnie Noble, a pioneer of conflict management coaching created the CINERGY™ model in 1999. In her own discovery and journey, she coined the term "conflict intelligence" to mean the competence in our self-awareness, insight into others, and the knowledge and skills to manage interpersonal conflict effectively. In her most recent book, Conflict Mastery: Questions to Guide You, she will discuss how questions and the use of metaphors can be skillfully used to explore how one might think or feel differently about the conflict they are experiencing.

Cinnie Noble is a lawyer, mediator (Advanced Practitioner - Association for Conflict Resolution), and Professional Certified Coach based in Toronto, Canada. She developed the CINERGY™ Model of conflict management coaching in 1999 and coaches people worldwide in their efforts to improve the way they engage in their interpersonal conflicts. Cinnie and her associates also train coaches, mediators, lawyers, HR professionals, psychologists, social workers, leaders, and others around the world to use her unique evidenced-based coaching model. She is author of 5 books including Conflict Management Coaching: The CINERGY™ Model.