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We continue our Dispute Resolution –Cyber Style series with David Puckett, Founder and CEO of ResolvNow. It is quite normal for conflict to occur between businesses, consumers and the ordinary person. Most of us don’t have the time, energy or desire to use the court system and enter a lawsuit. So how do we give the consumer and business easier access to resolving their dispute with technology-enhanced dispute resolution? How do we unite conflict resolution practices like negotiation and mediation with various forms of technology? Consumers are often unclear and confused about how dispute resolution processes can assist much less how advancing technology comes into play. In this episode “Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution,” David will address 5 barriers which contribute to this confusion, and the ways to create consumer awareness and an environment that is safe for participation.
Dave Puckett has been in the enterprise technology consulting industry for more than 25 years. His area of concentration is utilization of Technology-enhanced Dispute Resolution and Dispute System Design for online dispute resolution systems for individual, Courts, and Fortune 1000 companies. Dave’s company ResolvNow Corporation launched “Settle-Now” one of the world’s leading online dispute resolution engine and their proprietary methodology Technology-enhanced Dispute Resolution (TeDR) which includes the option to include Emotional Intelligence and Electronic Negotiation in the dispute resolution processes.
We'll be discussing the 4 main approachs to conflict and their strengths and weaknesses
Contending an issue and how an adversarial approach can be benefical and harmful to negotiations
Ignoring an issue discussing when its best to ignore a conflict and when it is determental to a resolution
Yeilding in a conflict and how to come to a compromise + the danger of giving in to easily
Problem Solving Approaches like mediation and also times when problem solving just isn't possible
Special Guest: Ainsley Stewart
Why do old, dysfunctional patterns for handling conflict re-emerge and persist in the workplace, even after providing training, policies or procedures for resolving differences constructively? This vexing phenomenon—a return to the status quo--plagues conflict professionals and team leaders alike. The main culprit is not individuals clashing; instead it is the team’s culture—the social environment—which sets communication patterns and strongly influences how members behave when they encounter conflict. But how do we get a handle on conflict at the work team level? First we need to concretely assess a team’s “conflict climate” and then take steps to improve aspects of the climate that are negatively influencing members’ conflict behavior. In this program Michael Dues will discuss a powerful online instrument for diagnosing conflict climate in the workplace. He will describe what it measures, how it can guide interventions to gain long term, sustainable improvement in conflict management, and why it is especially useful to use an online survey for this purpose.
Michael Dues: Former Head of the Department of Communication at The University of Arizona, Dr. Dues has extensive experience as an organizational ombudsman and management consultant. He is a Senior Partner at conflictclimate.com. He pioneered the concept of “conflict climate.” His recorded lecture course, “The Art of Conflict Management,” (in The Teaching Company’s “Great Courses” series) has been widely distributed throughout the English-speaking world.
Our century is permanently presenting paradoxical situations. Thanks to Globalization, the economical vicissitudes of Gambia can produce a decided influence in Bolivia. Even though the growth of the communication media is undeniable, people feel increasingly alone. Internet has burst into our lives to stay.
Alberto Elisavetsky, director of the non-profit social network ODR Latinoamerica, will speak with us about his experiences in the use of new technologies applied to conflict resolution in Hispanic America, and how this modality can provide quick and low-cost resolution to various sorts of conflicts.
Alberto Elisavetsky is the director of ODR LATINOAMERICA. Among his most remarkable achievements, there’s the agreement of professional capacitation in distance mediation with the Justice and Human Rights Ministries of the provinces of Salta and Córdoba, Argentina. Another training agreement was made with the School of Judicial Investigation of the Judicial Power of the State of Guanajuato, Mexico. He is the director of the Observatory of Conflict in the National University of Tres de Febrero, Argentina, dedicated to research and advance of conflict resolution through new technologies. He’s also a professor in the virtual modality of the University.
Tracy Culbreath has a passion for conflict resolution that began after pursuing her Bachelors of Science degree from the University of Central Florida in Interpersonal Organizational Communication. After observing the consequences of poor communication on a personal and professional level, she realized she needed additional skills to address the conflicts that often resulted from communication breakdowns. Tracy graduated from the University of Baltimore with a Master’s of Science in Negotiation and Conflict Management.
Brav is a new way for people of any age to find a solution to bullying, violence, and conflict. Find out why this is so important and join our guest, Remi Alli to learn how to settle family, school, and workplace disputes online.
Along with her JD, Remi Alli is a psychology graduate of the University of Michigan -- Ann Arbor. She also holds a Master’s Degree in Health Law and Policy from Loyola University Chicago School of Law. She has mediated for over 15 years, resolving thousands of cases, and is a trained and certified mediator through the Supreme Court of Ohio. She has written for Forbes, Neuroscience for Kids, among others, and received the top prize in the nation for her legal writing through the American Judges Association. She also served as a teacher of law through the Law & Leadership Institute.
Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and government clients. Helping people resolve problems and improve their performance is his passion and profession.
Stephen is one of only two individuals to have been employed by both of the nation’s two largest Alternative Dispute Resolution (ADR) membership organizations – the American Bar Association Section of Dispute Resolution and the Association for Conflict Resolution.
Stephen has conducted trainings to international and national audiences in, the United Arab Emirates, Bahrain, Qatar, Germany, Northern Ireland and across the United States.
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