Texas Conflict Coach

Texas Conflict Coach

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Welcome to the Texas Conflict Coach ® radio program with host Pattie Porter and special guest hosts, Zena Zumeta and Stephen Kotev. Our program aims to help listener's from all over the world learn how to manage conflict constructively with tools, strategies, and resources regardless of whether the dispute is in your business,home, workplace, school, church community, family, or with neighbors. Tune in every Tuesday for a 30 minute program. Find our archived podcasts at www.texasconflictcoach.com

Upcoming Broadcasts

The program focuses on Zingerman's Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman's Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms. Zingerman's produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales. Effectively managing conflict has allowed Zingerman's to grow from 2 employees to 700 over 33 years. Like Apple Computers, Zingerman's delights its customers with its food and its customer relations. It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits. Zingerman's philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success. Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses. Ari was recognized as one of the ?Who's Who of Food & Beverage in America? by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books. Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.
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On-Demand Episodes

Disputes have existed as long as there have been people. Ways to resolve disputes have also existed just as long. But now, technology has made some of the oldest ways to resolve disputes new again and better than ever! Now... more

Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich... more

Customers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their... more

We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or... more

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in... more

Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken... more

We have all experienced the drama when we engage in destructive and dysfunctional conflict. It is draining, damaging and downright unhealthy. Zena Zumeta will talk with the Texas Conflict Coach, Pattie Porter to discuss her new... more

"During the month of December, please enjoy these previously recorded shows...The Best of 2014. We will return live every Tuesday night beginning January 6, 2015. Enjoy the Holidays!" Gratitude communication involves... more

Join us on November 25th at 8 pm Eastern as Katherine Josten, artist and founder of the Global Art Project for Peace discusses how local communities from across the globe actively join together to promote peace through art. Hear how... more

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