CCA Radio Live with Penny Reynolds

Join Rich as he interviews speakers presenting at the upcoming 2012 Contact Center Conference & Expo in Orlando.

Rich will interview Penny Reynolds of the Call Center School and ask questions like:

1. What is schedule adherence and why does it matter?
2. Do a few minutes a day really make much of a difference?
3. How do most contact centers measure this?
4. What are some strategies for improving schedule adherence?

Call in with your questions live!