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Join host Rich Hand as he takes on the hottest topics of the day and interviews the "movers and shakers" in the contact center & software testing industry.
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Rich and Ken will interview economist Robert P Murphy adjunct scholar of the Mises Institute, where he teaches at the Mises Academy.He runs the blog Free Adviceand is the author of The Politically Incorrect Guide to Capitalism, the... more
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On-Demand Episodes

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This week Ken and Rich will talk with radio talk show host and candidate for Congress in Georgias 9th District Martha Zoller. It should be a very spirited interview with one of the top talkers in the country! Join brothers Ken and Rich... more
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Join Rich as he interviews Gary Praznik Cheif Operating Officer; Consumer iQor. Gary joined iQor in 2000 as an industry veteran with over 20 years experience in the customer contact, outsourcing business. They will discuss the recent... more
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Join brothers Ken and Rich as they discuss politics from a common sense perspective. They will discuss the 2012 election and all of the hot topics of the day. Listen in and try it out. Even if you hate politics you need to know what is... more
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Join Rich as he discusses some of the latest trends in the contact center with Mariann McDonagh, CMO at inContact. Mariann has been traveling around the country talking to contact center professionals and she will be sharing the latest... more
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Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans. This week Rich Interviews Jim Holmes of Telerik. They will be discussing his upcoming presentation "Automation Isnt All Shiny... more
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Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans. Rich interviews CEO of XBOSoft Philip Lew... Join us!
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Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.
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Join Rich Hand as he facilitates for Jon Bach Director of Live Site Quality at eBay and opening Keynote at the STP Conference in New Orleans as he discusses "Is Testing Dead?"! This is a live show and Jon will do his best to take as many... more
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Join Rich as he interviews Bob Davis about the importance of turning contact center conversations into sales. Bob will be presenting "Turning Service Into Sales Through a Quality Conversation" in Orlando at the upcoming Conference April... more
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Join Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando.
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