• 00:31

    Going for Greatness: Contact Center Recruiting

    in Health

    Nena LaLumia, President of Atlas Contact Center Staffing & IT Consulting, talks contact center recruiting and how to keep high turnover rates and poor retention rates at bay. Putting the right type of person into the chair makes a huge difference, and having compassionate, empathetic, and skilled agents translates to higher levels of customer engagement and loyalty. But how do you find the right people?


     


     

  • 00:30

    Contact Center Technology Trends

    in Health

    Donald Reichert, Vice President Associate CIO of MetroHealth Systems shares his perspective on choosing effective call center technology following a highly defined process and identifying the risks associated with each product being considered. He cautions not to rush through the important organizational stages of call center technology selection projects and haphazardly leap into analyzing products based only on the functionality that's needed -- or worse, start the selection process with a specific vendor already in mind.  

  • 00:31

    Integrating the EHR with Your Contact Center

    in Health

    Join us as we explore the challenges hospitals, physician practices and health systems face to realize the benefits of integrating electronic health records (EHRs) into the contact center through workflow redesign and optimization. While EHRs were suppose to reduce errors and streamline care, our observations highlight a multitude of usability and productivity issues that cause frustration for patients, caregivers and physicians alike.

  • First Contact Radio 12/26/14

    in News

    First Contact Radio 12/26/14 Show #1283 hosted by Joshua Poet


    COSMIC WEATHER
    Astrology
    http://www.mooncatsastrology.com/calendar/12-14.htm


    Jewish Calendar
    http://www.chabad.org/calendar/view/month.htm


    Introduction to the Jewish Calendar
    http://www.chabad.org/library/article_cdo/aid/55194/jewish/Introduction.htm


    Moon Phase
    http://www.calculatorcat.com/moon_phases/phasenow.php


    Spaceweather.com
    http://www.spaceweather.com


    This Week’s Sky at a Glance, December 19 – 27
    http://www.skyandtelescope.com/observing/weeks-sky-glance-december-19-27/


    UFO News
    Aliens Climb Volcano In Minutes Where Climbers Take Hours, Mexico Dec 2014
    http://www.ufosightingsdaily.com/2014/12/aliens-climb-volcano-in-minutes-where.html


    Extraterrestrial Women in Japan
    http://www.latest-ufo-sightings.net/2014/12/extraterrestrial-women-japan.html


    2014 UFOs: Black Triangle Sighting in Gastonia, North Carolina
    http://latest-sightings.4ufos.com/2014/12/2014-ufos-black-triangle-sighting-in_26.html


    Witnesses Chase UFO at New Albany, Indiana?
    http://www.theufochronicles.com/2014/12/witnesses-chase-ufo-at-new-albany.html


    UFO Sighting in Torrington, Connecticut on December 25th 2014
    http://latest-sightings.4ufos.com/2014/12/2014-ufos-ufo-sighting-in-torrington.html


    Daily Stories
    THE PHILOSOPHY OF TIME


    HISTORY OF THE CALENDAR


    6 Things You May Not Know About the Gregorian Calendar


    Are You an Old Soul?


    The Angels December-20-2014yaY


    the Warrior of Light


    Agape affirmation week of December 21, 2014


    FREE Meditation Music "Reflections"

  • 00:30

    First Contact Radio 12/25/14

    in News

    First Contact Radio 12/25/14 Show #1282 hosted by Joshua Poet


    COSMIC WEATHER
    Astrology
    http://www.mooncatsastrology.com/calendar/12-14.htm


    Jewish Calendar
    http://www.chabad.org/calendar/view/month.htm


    Introduction to the Jewish Calendar
    http://www.chabad.org/library/article_cdo/aid/55194/jewish/Introduction.htm


    Moon Phase
    http://www.calculatorcat.com/moon_phases/phasenow.php


    Spaceweather.com
    http://www.spaceweather.com


    This Week’s Sky at a Glance, December 19 – 27
    http://www.skyandtelescope.com/observing/weeks-sky-glance-december-19-27/


    UFO News
    Nine states report low flying UFO activity in December


    Closeup images of spaceship in front of the moon


    Yucatan Will Host Its First Ever UFO Alert Meeting


    Witness Photographs Horseshoe Shaped UFO - Colorado


    UFO sighting above Toulouse, France on 23rd December 2014


    UFO spotted over the Statue of Liberty


    UFO Over Bogota, Colombia On Dec 19, 2014


    UFO Case Review: Phoenix Lights, 1997


    2014 International Congress of UFOlogy - Andrew Basiago


    Daily Stories
    Sermon on the Mount


    Symptoms of Energy Shifts


    The Council December-13-2014


    Louise Hay Affirmations


    FREE Meditation Music "Reflections"

  • 00:31

    First Contact Radio 12/24/14

    in News

    First Contact Radio 12/24/14 Show #1281 hosted by Joshua Poet


    COSMIC WEATHER
    Astrology
    http://www.mooncatsastrology.com/calendar/12-14.htm


    Jewish Calendar
    http://www.chabad.org/calendar/view/month.htm


    Introduction to the Jewish Calendar
    http://www.chabad.org/library/article_cdo/aid/55194/jewish/Introduction.htm


    Moon Phase
    http://www.calculatorcat.com/moon_phases/phasenow.php


    Spaceweather.com
    http://www.spaceweather.com


    This Week’s Sky at a Glance, December 19 – 27
    http://www.skyandtelescope.com/observing/weeks-sky-glance-december-19-27/


    UFO News
    UFO Making An Amazing Maneuver Captured On Video By ISS Camera
    http://www.latest-ufo-sightings.net/2014/12/ufo-making-amazing-maneuver-captured-video-iss-camera.html


    Mothership Leaves Sun Causing Solar Explosion, Dec 24, 2014
    http://www.ufosightingsdaily.com/2014/12/mothership-leaves-sun-causing-solar.html


    DECADES LONG QUESTION OF WITNESS CREDIBILITY OVER UFOS
    http://ufodigest.com/article/credibility-1220


    HOW A UFO SIGHTING CAN CHANGE A PERSON'S LIFE INTO A PASSION
    http://ufodigest.com/article/passion-1212


    Our First Alien Contact Might Be With Advanced Intelligent Robots
    http://www.educatinghumanity.com/2014/12/aliens-in-universe.html


    COSMIC REVELATIONS FROM THE ASHTAR COMMAND AND THE SPACE BROTHERHOOD
    http://ufodigest.com/article/cosmic-revelations-1205


    Daily Stories
    Revelation 12: The Great Battle between Good and Evil


    Good vs. Evil


    Top 30 Spiritual Terms You Should Know


    Archangel Gabriel December-18-2014


    Louise Hay Affirmations


    FREE Meditation Music "Reflections"

  • 00:31

    Supporting Contact Center Technology

    in Health

    Contact center technology platforms offer more functionality than ever before, along with better integration with other applications and more deployment options.  But, deploying a fully multichannel contact center is not simply about purchasing solutions and tying them together. Vince Fulgenzi, CEO of VITEC, Inc., will answer these questions as he helps us navigate the contact center technology landscape.

  • First Contact Radio 12/23/14

    in News

    First Contact Radio 12/23/14 Show #1280 hosted by Joshua Poet


    COSMIC WEATHER
    Astrology
    http://www.mooncatsastrology.com/calendar/12-14.htm


    Jewish Calendar
    http://www.chabad.org/calendar/view/month.htm


    Introduction to the Jewish Calendar
    http://www.chabad.org/library/article_cdo/aid/55194/jewish/Introduction.htm


    Moon Phase
    http://www.calculatorcat.com/moon_phases/phasenow.php


    Spaceweather.com
    http://www.spaceweather.com


    This Week’s Sky at a Glance, December 19 – 27
    http://www.skyandtelescope.com/observing/weeks-sky-glance-december-19-27/


    UFO News
    UFO sighting recorded over Sydney, Australia on 15th December 2014
    http://www.latest-ufos.com/2014/12/ufo-sighting-recorded-over-sydney-australia-on-15th-december-2014/


    Bright triangle formation hovering above Toronto, Canada 20-Dec-2014
    http://www.latest-ufo-sightings.net/2014/12/bright-triangle-formation-hovering-above-toronto-canada-20-dec-2014.html


    Amazing UFO Encounter of Cosmonautl Vladirmir Kovalyonok
    http://www.educatinghumanity.com/2014/12/cosmonaut-kovalyonok-ufo-sighting.html


    (((LEAKED!))) AMERICAN ASTRONAUT ADMITS TO UFO AND ALIEN CONTACT 2012
    http://ufodigest.com/video/leaked-american-astronaut-admits-ufo-and-alien-contact-2012


    Celebrities Tell Of UFO Encounters and Alien Abductions
    http://www.educatinghumanity.com/2014/12/celebrity-ufo-sightings.html


    Cloaked Person Gets Hit By Cars, Vanishes On Security Camera In Malaysia, Dec 2014


    Daily Stories
    Fr. Malachi Martin affirmed: Satanism has been practiced in the Vatican


    Mystery Cloaks Father Malachi Martin’s Death


    Friend or Foe? The Mysterious Malachi Martin


    How Black Magic is Controlling Humanity


    The Angels December-20-2014


    Louise Hay Affirmation


    FREE Meditation Music "Reflections"

  • 01:01

    Psychic Contact Radio: Free readings on air with special guest psychic Namaste!

    in Spirituality

    My Experience: 
    I started my professional readings as a street artist, and traveled the world giving sessions (private and groups), teaching and producing mystical events, for the past 25 years. During that time I have purchased the knowledge of Palm reading and Astrology, developed unique method of using Numerology for accurate analyzing and time frames and obtained a degree of Master teacher in Reiki healing. I have also explored the area of medicinal herbs, crystals and Feng-shui, Chinese medicine and other eastern methods to keep our mental and physical health in good shape. My goal is to help you gain peace, harmony and understanding of others so we can all become part of the One that we are.
    My Experience taught me that many solutions in life involve simple steps toward love and kindness and that if you add some humor to it you can achieve nice dish of happiness. I am here to show you how... 

    What do I offer during a reading: 
    1) Quality - I am tested frequently, and my accuracy is excellent.  I promise you sound advice with no sugarcoating.

    2) Accuracy - Although there are always some chances that prediction or advice will be slightly mistaken (when it comes to time frames) my readings been proven accurate in the past many times and I am here to promise you that your satisfaction is very important to me. In fact I love to work here on psychic-contact because this is the only site that is completely dedicated to it's clients satisfaction and I am allowed here to refund you in case of complains.

    3) Love and compassion are always at hand while a reading takes place , I allow myself actually to become you, so I can see for you what will serve you the best.I will not provide you with solution that are impossible for you to handle . When I give advice It is my wish that you will be able to use it and not just feel guilty for not being able too. 

     

  • 00:30

    First Contact Radio 12/22/14

    in News

    First Contact Radio 12/22/14 Show #1279 hosted by Joshua Poet
    Weekend Edition on KCAA AM 1050


    COSMIC WEATHER
    Astrology
    http://www.mooncatsastrology.com/calendar/12-14.htm


    Jewish Calendar
    http://www.chabad.org/calendar/view/month.htm


    Introduction to the Jewish Calendar
    http://www.chabad.org/library/article_cdo/aid/55194/jewish/Introduction.htm


    Moon Phase
    http://www.calculatorcat.com/moon_phases/phasenow.php


    Spaceweather.com
    http://www.spaceweather.com


    This Week’s Sky at a Glance, December 19 – 27
    http://www.skyandtelescope.com/observing/weeks-sky-glance-december-19-27/


    UFO News
    UFO sighting recorded while leaving Earth on 15th December 2014


    Amazing UFO Filmed Over France Using Night Vision


    Triangular-shaped object over Argentina 18-Dec-2014


    Photos of a UFO over Las Vegas


    UFO sighting above Czech Republic on 17th December 2014


    Fleet Of UFOs Over Chile On Dec 17, 2014


    Ancient Structure On Mars Near Statue, Dec 19, 2014


    Alien Grey Face Found On Mars, Dec 16, 2014


    Chemistry Discovered On Mars Which are Strong Indicators of Life


    SETI news


    Daily Stories
    Reborn Kepler Spacecraft Finds 'Super-Earth'


    NASA wants to build a floating city above the clouds of Venus


    Pope in blistering critique of Vatican bureaucrats


    Monkey saves 'dying' friend


    The Fool


    Hebrew Alphabet


    Collective Consciousness And Consensual Manifestation


    High Council of Orion December-17-2014


    FREE Meditation Music "Reflections"

  • 01:54

    Regional and National Issues feat. Contact Center and Princess Ka'Nijah

    in Family

    Kicking off the show in the "Artist Spotlight" segment, Princess Ka'Nijah will join Mr. Yancey live in the studio to talk about her new album "Top of the World". Then tune in as Mr. Yancey talks with Cassandra Barham, Office Manager and Organizer with Contact Center in Cincinnati, Ohio. They will talk about how Contact Center offers education, empowerment, and opportunities to those who are low and moderate income. They will also talk about some of the issues in the community that Contact Center has tackled. You can call in with your questions and comments at (914)338-0665. You can watch Princess Ka'Nijah live in the studio on UStream at http://www.ustream.tv/channel/who-has-the-power-radio-network .

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