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01:26Customer Service
Are you getting 100% customer satisfaction when having issues?
Tags: expectation satisfaction quality Customer money
by Enough Iz Enough in Life
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01:00
Customer Service- Is It In Or Out?
"Let's Talk Truth" will discuss the importance of having proper and professional customer service skills when dealing with the public. The ability to display professional customer service skills speaks volumes about a person's integrity and who a person is on the inside.
Tags: freedom president of the usa youtube integrity customer service
by Tailor Made in Life
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00:30Featured
Focus On B2B Customer Service
Today's shows concentrates on ERS & CCMA's Business Boot Camp workshops featuring Customer Service Boot Camp with our guest speaker Mr. Eddy Sumar, President of ERS Consulting Services and author of the workshop materials.
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01:27
2AM - Episode 3 - Customer Service
We hate customer service.... do you?
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00:57
Ep190-The Customer Service Survival Kit with Rich Gallagher
Bestselling author, marketing consultant and social reformer Lynn Serafinn hosts communications skills expert, author, speaker, and psychotherapist, Rich Gallagher. Rich Gallagher is a leading expert on workplace communications skills. A former customer service executive and practicing psychotherapist, his nine books include the US #1 customer service bestseller What to Say to a Porcupine, How to Tell Anyone Anything, and his latest book The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, all published by AMACOM. Rich has been featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 25,000 people on what to say in difficult customer and workplace situations. In tonight's show Rich will discuss how to handle your very worst customer situations, using techniques from hostage negotiators, crisis counselors, psychotherapists and others. Specific techniques include how to "lean in" to criticism, why most people do not know how to acknowledge other people, how to deliver bad news, how to handle arrogant and demanding customers and more! Tune in and learn how to handle even the very worst situations and how to become supremely confident with any customer. As usual, at the end of the show, Lynn and her guest will play the '7 Graces Lightning Round' when, in less than 3 minutes, our guests will show how each of the 7 Graces relates to everything discussed during the show.
Tags: Customer service Communication Hostage negotiator Business Author
by Lynn Serafinn in Business
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00:33
Does Your Customer Service Make Common Sense?
For businesses and especially dealerships, customer service should seem like common sense, but unfortunately that's not always the case. We will speak with Teresa Allen, Customer Service Expert on what women want from the service department and what dealerships can do to improve customer service relations with women.
Tags: customer service at the dealership women and dealership service department common sense customer service customer service improvement customer service solutions
by car buy her in Automotive
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00:44Featured
Home Depot and Customer Service
Shy brings the truth when it comes to customer service with this retail giant. Customer service is a lost art. Our Store Return Policy Basics
Tags: Home Depot Shy Rosalind Customer Service Retail Experience Complaints
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00:22
BANKING ETIQUETTE - GREAT CUSTOMER SERVICE AND CUSTOMER SERV
We have all been to a bank and received less than desirable service. Your cash back was wrong. No one acknowledged you in the drive through. The teller was rude. Or, from a customer service provider’s standpoint, how about the customers who bring out-of-control children? Or the customer tries to pay their house loan in pennies? Join keynote speaker and attitude changer Dawn Mushill for tips on how to give great customer service in order to garner the cust
Tags: Banking Financial Institution Customer Service Customer Service Provider Credit Union
by The WOW Show in Podcasting
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00:50
Customer Service Week Kickoff!
Join Rich Hand as he speaks with the "Make It Great!" guy, Phil Gerbyshak about celebrating great customer service representatives. Customer Service is a profession and we are proud to be in the business of providing a great customer experience! Phil will use some of the greatest quotes by Dr. Seuss as a foundation to his discussion.
Tags: Customer Service Week Contact center Business Call Center Support center
by BusProRadio in Business
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00:08
5 Keys to Great Customer Service
Creating Raving Fans of your service and or product is essential to business owners and always will be. How do you make your brand stand out and irresistable when there is so much competition? Listen in as I share some tips that will help.
Tags: Business Success Customer Service Loyal Customers Life Branding
by Taylored 4 Success in Life
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00:31
Serving with Great Customer Service
Customer service, the gift that gives back. Speaker, trainer and author Sue Falcone - Known as "Simply" Sue will share her expertise and experience in customer service. She is a one-stop resource provider of professional Speakers, Trainers, Life Coaches, and Authors. Learn more about her and her services at www.simplysuespeaks.com . Sue's current book, The Lighthouse of Hope-A Day by Day Journey to Fear Free Living is now re-leased an an e-Book. A worthy read.
Tags: Customer service speaker trainer author Simply
by christiancommunicators in Women
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00:31
Customer Service: What's YOUR Plan?
Join Jennifer M. Hatfield when she discusses the importance of having a customer service plan NO MATTER the size of your biz. Be sure to join Jennifer at www.www.sayitwithstyle.weebly.com and on Facebook at https://www.facebook.com/Sayitwithstyle?fref=ts Need help with personal or professional communication? Contact Jennifer for your FREE consultation today.
Tags: Business Communication Customer Service Business Plan Entrepreneurs
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