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  • 00:41

    Customer Service

    in Business

    On August 12, my guest will be Claire Rosenzweig, CAE, President and CEO of the Better Business Bureau of Metropolitan New York (BBB), a leading privately-funded not-for-profit 501(c)(6)  organization serving the Metropolitan New York, Mid-Hudson, and Long Island regions of New York State, and The Education and Research Foundation of the BBB, a 501(c)(3) not-for-profit organization.  She leads the BBB and its Foundation, working with the Board of Directors and the Foundation Board of Trustees to drive the mission.  She works to create an environment that encourages innovation; where relevant and robust programs and services are developed to meet the ever-changing needs of each organization’s stakeholders.  She is a member of the Council of Better Business Bureau’s Wise Giving Alliance Board, a member of the Bureau Operating Committee (BOC) a subcommittee of the Council of Better Business Bureau Board of Directors, and a former member of the CBBB Board of Directors.

    Ms. Rosenzweig is a member and Past Chair of the Board of Directors for the New York Society of Association Executives and currently serves as Co-Chair of their Non-Profit CEO Forum. She is also the 2008 recipient of their Outstanding Association Executive Award. In addition, she is a member of the Advertising Women of New York and previously served two terms on its board. Ms. Rosenzweig presently serves as an adjunct member of the Consumer Affairs Committee of the New York City Bar, a mentor for Executives on Campus Mentoring Program at Baruch College/City University of NY, and was a member of the 2011 NYS Attorney General’s Leadership Committee for Nonprofit Revitalization.

  • 00:53

    MMM- Total Customer Service

    in Entrepreneur

    Customer Service with Bob and Casey. Angela Fisher with Ace Barter.com is our guest. Angela is an entreprenuer and is dedicated to customer service in business.


  • 00:29

    Creating Customer Experience Experts

    in Business

    Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services.  Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.

  • 01:01

    MMM- Total Customer Service

    in Entrepreneur

    Special Guest Kevin Ressler talking about customer service with Casey and Bob.

  • 00:28

    Customer Service: The Sale After the Sale

    in Business

    Join Anna Scheller as she discusses customer service, "The Sale after the Sale". How often have you made a buying decision based on the customer service you received at a restaurant or car dealership. Customer Service is not just anything--it's EVERYTHING when it come to customer retention.

    As a leader in the hospitality industry and a sales trainer, Anna gives valuable insights into key principles for not just getting a customer, but keeping them coming back. A buyer is a buyer is a buyer and you can keep it that way with good customer service.

  • 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.

    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!

    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India

    Check Barry out @ www.idealetter.com/barrybio.htm



  • 00:31

    Why Internal Customer Service Is So Important

    in Business

    The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).

    Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.

    When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO. 

    Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.

    This is the root of internal service. It is the understanding that everybody supports everybody else in the organization.

    Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.

    Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!

  • 00:34


    in Finance



    "the daily complaint"

    Every weekday we answer client complaints on The Daily Complaint to provide direction and resources for both the person complaining as well as other consumers experiencing similar issues whether it be mortgage fraud, loan servicing escrow issues, loan modification runarounds or denials, short sale refusals, deed in lieu negotiations and credit card debt collector abuses and fraud violations.

    I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" like Bank of America and Citi but yet don't appreciate the bailout that we provided in their time of need.  The debt collectors like Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated.  

    We are committed to answering consumer complaints and addressing everyday credit and debt issues on The Daily Complaint and I thank you for your continued support!

    We hope you enjoy the Show...


    Dana Shafman

    Managing Member

    END Consulting

    Phone (888) 234-7006 Ext 101

    Fax (888) 234-7096


    Every new beginning comes from some other beginning's END!


  • 01:06

    All About Service Dogs Hosted by Doc Vencil Featuring Kelley Rose

    in Pets

    This episode we will discuss an article written by Kelley Rose titled What It Is Like To Have A Service Dog. Kelley will share her article with us and give her prespective on the subject.

    We appreciate Kelley's willingness to share her experience with us. Please share this time with us and find that you are not alone.

    While it is true that we may all have different experiences, we have similiar experiences as well.

    This episode is produced by Saint Bernards Service Dog Academy, Inc. A non-profit, tax exempt, 501(c)(3) organization. This is a listener supported broadcast and we appreciate your support through PayPal at stb.sda@aol.com Or email us for directions on how to give.

  • 00:09

    Customer Service Is Important To Your Business

    in Business

    Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.

    In today's 5 Minute Business Strategy Howard talks about... Customer Service Is Important To Your Business.

    CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.

    For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.

  • All About Service Dogs Hosted by Doc Vencil Featuring Brandi Paul

    in Pets

    This episode I will we will introduce Miss Brandi Paul a service dog trainer and business owner.  Brandi will discuss her experiences with training and producing top notched service dogs for diabetic alert, mobility, psychiatric service dogs, and hearing alert dogs.

    This young trainer has developed into a strong trainer. She is a blessing in the dog training world.

    Join us for an interesting conversation about service dogs and the life we lead with in our community.

    This episode is a production of Saint Bernards Service Dog Academy, Inc, a non-profit, tax exempt, 501(c)(3) organization.  This is a listener supported broadcast and we appreciate your support through PayPal at stb.sda@aol.com or contact us for giving information.