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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
Customer contact personnel are an important component in creating great customer experiences. Join us with today's guest Flavio Martins - VP of Customer Support at DigiCert, Inc.- as we discuss the necessity of hiring the right people to service your customers.
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about: Customer Service: Important Or Not Important To Your Business?
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
Dennis Reno, the Senior Vice President of Global Support Services & Customer Success at Proofpoint, shares his customer service expertise and discusses what healthcare can learn from other industries that have made "customer service" a priority.
Today on Straight talk with Carly Alyssa Thorne we have Guest Corey Jahnke and talk about Leadership Customer Service.
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Interviewer,Producer: Carly Alyssa Thorne
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DISCLAIMER: We don't tell our guests what to say, they are expressing their own personal opinions. We do not discriminate against any one Religion, Faith, or ethnicity and are of the belief we are all interconnected. Any advice or subjects we discuss are of our own Personal experiences.
My guest will be Christopher Duffy. Chris was born into a well-known restaurant and catering family in Philadelphia, PA. This is where he received his formal training in all styles of service. During this time he waited on Pope John Paul II, Jackie Onassis and Princess Grace of Monaco.
In 1984 he left the family business to pursue other dreams, and moved to the hotel industry. He first worked at a big name hotel in Wilmington, DE, and then for one in Pittsburgh, PA. After Pittsburgh he decided to get out of catering altogether to pursue other interests. It was then he went into retailing and started to work for a big name department store. It was with that company he moved to NYC to become an assistant buyer. It was in this job that he discovered he had a knack for reconciliations. From there he went from one retailer to another learning what he could and always giving his best. He got to a point in retailing where it just wasn’t him, so he looked for different horizons and took a job answering phones at a credit union in Times Square. This is where his business sense blossomed, and he became an assistant loan manager and then the Director of Lending. As he grew so did the credit union; he took them to all-time heights. He reorganized the department and grew the department from a $14 million on the books to, after 5 years, $50 million on the books, and at the same being responsible for the ATM’s in all the McDonalds. He left the credit union to become a real estate agent for a couple of years where he decided to get back into the mortgage industry in July 2007. During the crash of the industry he stayed strong but after some time had enough and came to a decision to get back to his roots. He then worked for 5 different staffing companies where he got to a point where he had enough. So he opened The CDH Group Inc.
Whatever business you are in and whatever formula you follow for success one thing is for certain: without leadership and good customer service your potential for success will be marginalized.
A leadership principle I learned many years ago from John Maxwell says that everything rises and falls on leadership. Not only is this leadership principle true but it is true across the spectrum of leadership.
The mistake some managers in business make is found in not understanding the connection between good customer service and sound leadership skills. They see it as two separate entities when really it’s one. You can’t provide good customer service to the people you are most dependent upon for your success without understanding how it all depends on strong leadership skills.
Tune in to this special broadcast as Doug shares how good customer service and sound leadership can help your business.
This week Terry and Aaron dig deep into what customer service really means and how you can improve that within your business. We will discuss the do’s and don’t and solicit your feedback on things that have and have not worked for you. Also give us your best customer service experiences and your worst.
Aaron and Terry will also bring you details on things you want to discuss. Join the conversation at our Facebook or Google + Page or even hit us up on Twitter. Tell us about what you have going on in your business!
Also don't forget to join us live via the online chat below during the LIVE show.
Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf