The Ultimate Business Leadership Skill: Critical Conversations

You know how there are conversations you don't want to have, but need to have with an employee? 

Delivering constructive feedback is often easier said than done.

It can strike fear into even the most experienced executive because you’re afraid of what’s going to happen next, regardless of whether you need to deal with an irate customer, tackle a bullying issue by the horns, or deliver an unfavorable performance review.

Will they explode into a tirade? Will they begin to cry? Will they threaten to sue?

It can be awkward to say the least and too often managers do nothing because they don’t want to make a bad situation worse or believe they can’t fix it. Sadly, staying stuck is typically an even bigger mistake than the incident we need to address, especially when the complaint involves sexual harassment because the company can be squarely on the liability hook precisely because we did nothing.

As a result, the ability to have these critical conversations is an essential leadership skill every executive, manager, entrepreneur and small business owner needs to have. 

Discover the success formula for having critical conversations when host Hanna Hasl-Kelchner welcomes Ms Charlotte Purvis to Business Confidential.

Charlotte is a business consultant, communication coach, and motivational speaker at Perfect Balance in Durham, North Carolina. She holds both an undergraduate and a master’s degree from the University of Wisconsin in Madison and specializes in helping clients with communication challenges, presentation skills, team development programs, customer service, and organizational strategy.

Business Confidential is proudly sponsored by the Legal Leverage®Academy, a division of Business M.O., LLC.