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Talking Strategy with 2 Industry Pros on CCA Radio

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Join Rich Hand as he interviews contact center industry pros Ajit Utagikar, President of the Institute of Integrated Customer Experience Management and Brian Flagg, Senior Account Executive of CEM at Cincom Inc. We will talk about the importance of strategy in the contact center and beyond...

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Every Wednesday from 11:00 AM Mountain (1:00 PM Eastern) for an hour.

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