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Management Moment

Management Moment with Doug Dickerson

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At Management Moment Leadership Services it is our mission to add value to your vision. This is done through the weekly Management Moment column and with compelling interviews on this radio show.

On-Demand Episodes

Management Moment

Great customer service is the life-blood of your business. Service-based leadership is how you get there! Do you have a genuine culture of service within your business? In this broadcast Doug will reveal the 3R's of Service-based... more
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Management Moment

Albert Einstein said, ?Only a life lived for others is a life worthwhile? He's right. There are many styles, definitions, and practices of leadership, but I believe that leadership that lasts is servant leadership. In this broadcast I will share three... more
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Management Moment

The strength of your organization will be determined by how well your team members carry out the philosophy of being difference makers where they work. Do you want your team members to be difference makers or care takers?... more
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Management Moment

It is a delight to welcome Alexander Mobley back to the Management Moment Radio Show! Alexander has been a High-School National Basketball Champion in 1992, College Basketball Champion in 1998, and a Professional... more
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Management Moment

Did you know that according to statistics only 2-4% of dissatisfied customers complain to a business regarding a poor experience? But yet they tell upwards to 20 people about the bad experience! Needless to say, good customer service... more
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Management Moment

It is an honor to welcome back to the Management Moment Radio Show my friend Dr. Stan Parker. Dr. Stan Parker is an entrepreneur, author, business and church consultant and speaker now living in Northwest Arkansas. He is CEO of... more
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Management Moment

Plan B…perhaps not what you had hoped for; certainly not your first choice. But resilient leaders have learned that although your first plan may not have turned out the way you wanted, sometimes Plan B is a blessing in disguise.... more
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Management Moment

When you think of employee engagement at your workplace do you do so with positive thoughts? Not long ago the 2012 Gallup Great Workplace Awards were presented in Washington, D.C. The awards recognize the top distinguished... more
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Management Moment

What are you good at? Are you playing to your strengths? A leader's frustration exists when you are playing the roles others have designed or placed upon you rather than fulfilling the role for which you were designed to live. As a leader,... more
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Management Moment

If you think encouragement is not that significant; think again. According to the U.S. Department of Labor, the number one reason people leave their job is because they do not feel appreciated. The Gallup organization reports that 65%... more
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