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Did you know that according to statistics only 2-4% of dissatisfied customers complain to a business regarding a poor experience? But yet they tell upwards to 20 people about the bad experience!
Needless to say, good customer service is essential to your success. This is not just a customer service problem, it is a leadership problem.
In this broadcast I will share my 5 E.Q.U.I. P. secrets that will heighten your awareness for great customer service from a leadership perspective and help you understand why it matters.
Be sure to visit my website at www.dougsmanagementmoment.blogspot.com
Follow me at www.twitter.com/managemntmoment
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