Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

Is Your Customer Service Performance Sustainable?

  • Broadcast in Management
Management Moment

Management Moment


Follow This Show

If you liked this show, you should follow Management Moment.

Call in to speak with the host



Did you know that according to statistics only 2-4% of dissatisfied customers complain to a business regarding a poor experience? But yet they tell upwards to 20 people about the bad experience!

Needless to say, good customer service is essential to your success. This is not just a customer service problem, it is a leadership problem.

In this broadcast I will share my 5 E.Q.U.I. P. secrets that will heighten your awareness for great customer service from a leadership perspective and help you understand why it matters.  

Be sure to visit my website at www.dougsmanagementmoment.blogspot.com

Follow me at www.twitter.com/managemntmoment