The Truth about Voice of the Customer Programs

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Join myself and Seth Hall (Vice President Customer Service - Philadelphia Insurance Companies) on "Voice of the Customer Radio"

Interactive and knowledge filled discussion on:

The importance of developing a well-defined implementation strategy for the deployment of a Voice of the Customer Program.  We’ll cover the potentially hidden challenges of implementing VOC Programs and mitigation tactics to ensure greater success.

 Seth W. Hall

Vice President, Customer Service

Philadelphia Insurance Companies

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