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execsintheknow

Voice of the Customer Radio - Execs In the Know

Canada, EnglishBusiness

Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies. Listen to all our archive shows. Rated some of the best content on radio.
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execsintheknow

  • by execsintheknow
  • in Business
Have you ever wondered why you are hearing that a “personal brand” strategy is important to establish? It is an “online” and “wired” world we live in and with the evolution of... more
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On-Demand Episodes

  • by execsintheknow
  • in Business
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Join Voice of the Customer Radio to learn how American Airlines and Genesys are engaging the new customer through social media and other emerging channels of customer engagement.
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  • by execsintheknow
  • in Business
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A rare opportunity.... we have gathered some of the most impressive minds in “Service Leadership” and "Customer Experience"…Mark your calendar for Friday February 3rd 12:00pm 1:00pm EST as we bring the 2012... more
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  • by execsintheknow
  • in Business
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Join us for an interactive discussion where we will cover areas such as sourcing, recruiting, screening, training and managing the day to day operation leveraging work at home techniques in brick and mortar operations. The results can have a... more
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Join me and Rick Merson formerly Accenture Partner/Senior Executive, as we discuss “ Transformational Outsourcing” and how this is impacting the future of traditional outsourcing. Rick will share his views on... more
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Join myself and Seth Hall (Vice President Customer Service - Philadelphia Insurance Companies) on "Voice of the Customer Radio" Interactive and knowledge filled discussion on: The importance of developing a well-defined... more
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  • in Business
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We have gathered some of the most impressive corporate leaders to join in an unprecedented event on how the “new” customer is shaping the dynamics of corporate enterprise, outreach and impact on the outsourcing... more
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We hear often about employee productivity and engagement leading to dynamic results for the company. What are some of the best practices being implemented to increase employee productivity and engagement? I have asked Terry... more
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Join us for an engaging conversation with Matthew Wilcox - VP Zions Bancorporation. Matthew was one of our featured speakers for CRSII and was highly rated by the attendees. You will not want to miss the conversation. As... more
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  • in Business
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In the highly competitive service provider market, TELUS continues to grow as one of Canada’s largest telecommunications providers. Now with 12.3 million customer connections spanning wireline, mobility, Internet and... more
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Join us to hear three different industry vendors on the front-line of driving new services and efficiencies in the emerging customer response channels (i.e. social, web 2.0, mobile, video, etc.). Must listen episode on the latest technology and... more
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