"Voice of the Customer Radio" - Execs In the Know

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Voice of the Customer Radio - Execs In the Know

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Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies. Listen to all our archive shows. Rated some of the best content on radio.

On-Demand Episodes

00:56

Overview: A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers? It is known... more
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Branded Dialogues: Bridging the Gap Between Brand Promises and Customer Experience Expected Outcomes Include: Recognizing the gap between brand image and customer experience Review of common pitfalls in organizations... more
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00:57

Title – Leveraging “Customer Insights” and “Real Time” Decisioning for Customer Success Expected Outcomes: Using real-time decisioning to guide customer interactions across multiple channels Applying business intelligence... more
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00:58

Friday – September 7th – 12:00pm EST – 1:00pm EST Title – How to Start a VOC (Voice of the Customer) Program Internally Featuring: Scott Swift - VP Customer Information - Hunter Douglas We strive as... more
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00:58

Title – Taking Performance Leadership/Customer Experience to the Next Level Featuring: Brian Mullaney – Senior Vice President Customer Contact Center – The SCOOTER Store We all know as Service Leaders, the... more
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00:42

Have you ever wondered why you are hearing that a “personal brand” strategy is important to establish? It is an “online” and “wired” world we live in and with the evolution of social media there are many new ways we communicate as... more
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Join Voice of the Customer Radio to learn how American Airlines and Genesys are engaging the new customer through social media and other emerging channels of customer engagement.
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01:12

A rare opportunity.... we have gathered some of the most impressive minds in “Service Leadership” and "Customer Experience"…Mark your calendar for Friday February 3rd 12:00pm 1:00pm EST as we bring the 2012 Advisory Board... more
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00:54

Join us for an interactive discussion where we will cover areas such as sourcing, recruiting, screening, training and managing the day to day operation leveraging work at home techniques in brick and mortar operations. The results can have a... more
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00:29

Join me and Rick Merson formerly Accenture Partner/Senior Executive, as we discuss “ Transformational Outsourcing” and how this is impacting the future of traditional outsourcing. Rick will share his views on how outsourcing as a... more
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