How to Handle Angry Clients and Break Up When Necessary

Sistas Talking Natural Hair & Business

Episode 40: How to Handle Angry Clients and Break Up When Necessary

Host: Charlotte Van Horn, CEO at Locks4Ever, Speaker, Business Coach & Advisor

HOW TO HANDLE ANGRY CLIENTS:

• Listen and give full attention to the complaint
• Don’t Interject/Interrupt
• Be mindful of body language
• Let them know you appreciate the feedback Give them a gift (shampoo, gift card, etc)
• Empower staff to offer remedies (Client Recovery System)

HOW TO BREAK UP WITH A CLIENT PEACEFULLY:

• Avoid misunderstandings by putting “rules of engagement” in writing (vet your clients)
• Never engage with a client when you are angry
• Keep the Main thang – the main thang
• Never forget that you are speaking as your business, don’t let it be personal

​Host Bio:

Charlotte Van Horn

“Sisterlocks™ Consultant/Brand Ambassador and CEO of LOCKS-4-EVER, LLC an independent company based in Woodbridge, VA (USA) and Panama City, Panama.”

Charlotte  is an entrepreneur and thrives on exceeding her clients’ expectations. She loves the Lord with all her heart and is always mindful of what He has done for her and the things that He has brought her through. Charlotte loves the Sistas. She thinks women of color have so much to offer and she loves how Sistas share honestly and openly with each other.

Produced By Elite Conversations Podcast Media