Customer Experience Show Episode 13 - Mark Herbert (Part 2 of 2)

Part 1 - Mark talksabout employee engagement, how inextricably bound to customer engagement it is and the urgency with which this issue needs to be addressed, considering the negative impact this has on a company's P&L. This week, Mark will discuss just what "Employee Engagement" looks like in the work place and how to begin to evolve a work culture that has passionate, enthusiastic employees behind your brand and your customer experiences.