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Before we can have engaged employees, we must have engaged students. But, unfortunately, too many first-generation college students encounter obstacles and hurdles that block them from feeling supported, much less embraced, by their schools. Natalie talks to Willie Ney, Executive Director and leader of First Wave, a hip-hop performance troupe that is transforming engagement in higher education.
Special Guests: Andy Heath, co-founder of WeThrive; Piers Bishop, co-founder of WeThrive and Janine Osmond, Head of L&D at Salisbury NHS Foundation Trust
At WeThrive we spend our working lives talking to people whose lot is to create or maintain an engaged workforce. They don’t always put it like that – the expressed desire might be to have a happy staff, or to improve employee retention, but what they actually want in the end is a workforce that really wants to engage with the company and their work. That doesn’t just happen, of course; it’s a consequence of getting a lot of other things right, so since 2011 we have been working on a way to help HR and L&D people move employee engagement out of the realm of ‘good idea, but…’ and into the very heart of the people-management efforts.
Janine is in the ‘interesting’ position of trying to help NHS staff stay engaged with their work at a time when the organisation is under more pressure than ever to deliver more with less, and we’d very much like to hear from you too – please email us with questions or topics you’d like covered on the show, starting at 5.15 on September 7th.
Host: Jo Moffatt
Special Guest: Bob Hughes of The Forton Group
Bob is a successful leadership consultant who has worked at senior levels in large organisations. With a track record in people motivation and project delivery, he has transformed corporate cultures to be more inclusive, engaging and coach-like. As well as being a director of the Engage for Success Foundation, he co-chairs the Guru Group. Bob is an acknowledged expert in the fields of leadership, talent management and employee engagement. He continues to coach leaders 1-1 – from graduates to the C-Suite – and has had particular success working with high potential leaders.
Bob talks about why a leader who adopts a coach approach to leadership will be more engaging – directly addressing one of the 4 pillars of engagement.
Host: Jo Dodds
Special Guest: John Ashton of Crackerjack Visual Thinking
Join us as we talk about what visual thinking is, how to get an organisation ‘visual thinking’ and how it can be used to engage a workforce.
John helps to increase engagement by helping people explore and visualise their organisations story.
Helping people throughout an organisation have a shared understanding the organisations story (often referred to as its strategic narrative) is a key part of any engagement strategy.
His career began working in a variety of learning and development roles for Boots the Chemists including e-learning and behavioural competency development roles. He then went on to lead the learning and development function at Nottingham Building Society introducing a blended learning approach, overseeing the skills and behavioural development aspects of a major core systems implementation and designing the society’s first management and executive development programmes.
Host: Jo Moffat
Join us as we explore the relationship between unresolved conflict in the workplace and a breakdown in employee engagement. We examine the impact on trust, understanding and productivity and explore the role of mediation and the benefits its can bring in terms of employee voice, line management effectiveness, restoration of the psychological contract and creating a culture of collaboration.
David Liddle is the founder and CEO of The TCM Group, one of the largest and most well established mediation companies in the UK.
For the past 20 years David has been successfully promoting the principles and practices of mediation and non-violence across numerous walks of life including neighbourhoods, schools, prisons, workplaces and boardrooms. David has been instrumental in transforming attitudes to conflict management within UK business and he has played a major role in cementing mediation as a credible and mainstream activity for some of the most well-known and valued brands.
David is an engagement expert with the Engage for Success movement. He has developed training and consultancy programmes to help organisations develop and embed employee engagement programmes, with mediation at their heart. David is also President of the Professional Mediators’ Association – the independent trade body for mediators in the UK.
Host: Jo Dodds
Special Guest: Tom Morrell of Approaches for Performance Excellence and Chair of the E4S London Region Champions Group
Join us for an interview with Tom as he shares his broad-ranging insights and experience of employee engagement with host, Jo Moffatt. From 33 years’ service with London’s Metropolitan Police to his current role as a trainer,
executive coach and visiting lecturer at Kingston University, Tom’s particular interest in diversity, inclusion and engagement is informed by operational and practical experience from a variety of settings.
Add to that being Chair of the CIPD’s south west London branch, Chair of Engage for Success’ London Region Champions Group and lead assessor for the British Quality Foundation and you’ll see why Tom’s going to be an informed and insightful guest for the show
Host: Jo Moffatt
Special Guest: Inji Duducu, Group HR Director, Benenden
An experienced & energetic HR Director, Inji has built a reputation for creating people strategies which deliver bottom line improvements through building capability, operational excellence, cultural change & engaged people.
Inji is an energetic and solutions driven senior HR Professional, with a track record in delivering business results through a creative and inspiring people agenda. She has held a number of senior HR roles in industry. Recently Inji has been the Group HR Director of the CPPGroup Plc, overseeing a period of business transformation across 16 countries. This resulted in CPP being awarded “Ones to Watch” status in the 2012 Best Companies Survey, despite the most adverse and turbulent year in the Company’s history. She is currently the Group People Director for Benenden, the UK’s most trusted healthcare provider.
Inji is passionate about how high performing companies operate and the link between culture, leadership, customer experience and commercial success.
Since she has an unusual level of interest in employment law, she has also been a member of the Employment Tribunal Service since 2010.
Join us as we discuss sustaining employee engagement through change.
Special Guest: Frazer Rendell
When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.
Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.
Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement.
Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement.
Host: Jo Moffatt
Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)
Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.
This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.
NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.
Host: Jo Moffatt
Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva
Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement.
During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
Join us as we talk about how to make engagement “stick” in an organisation. We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for.
Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.
Host: Jo Moffatt
Special Guest: Jamie Lawrence, Editor, HRZone.com
Effective engagement requires both an individual and collective focus but it seems that many companies focus on engaging the individual rather than thinking about the collective units – teams. The basic unit at work is the team, with a line manager at the helm, and there’s an argument that human beings as social creatures require high levels of engagement with their social working environment as a pre-requisite to individual engagement. Is it a chicken or egg scenario? Should companies be focusing on both from different, or similar, angles? Either way, as more research looks at group effectiveness and inclusiveness at work, there’s doubt we need to focus more on engaging the collective as well as the individual.
Jamie Lawrence is editor of global online HR publication and community HRZone.com He regularly speaks to audiences of 250+ and has interviewed key HR industry names, including Daniel H. Pink. Jamie has worked previously as a small business journalist and a copywriter and has published non-fiction that reached #2 in the NYT Children’s Bestseller List. Jamie is committed to driving forward the HR agenda through HRZone.com and making sure that HR Directors have the knowledge and insight necessary to ensure HR has influence across the whole organisation.
Host: Jo Moffatt
Special Guest: Ben Hart, Founding Partner at Atmosphere
Employee engagement has a pivotal role to play in driving transformational change for organisations looking to remain relevant into a more digital and connected future. People building digitally enabled relationships with a range of stakeholders, effective collaboration, amplifying the behaviours of digital catalysts and rewarding contribution to business improvement all play key roles in future talent acquisition and activation.
Ben will share insights as to how to engage with talent to define the success of digital transformation programs – engaging to distribute customer centric thinking, aligning around the strategic vision for a more connected future and inspiring new ways of working to activate.
Ben is a Founding Partner at Atmosphere who work to help people and businesses evolve for the better, realising the opportunities present both in digital and as a result of the increasing pace of change in and around media and marketing.
Host: Cathy Brown
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