Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

Featured Episode

Episode 69 - Bill Jensen

by Customer Experience
in Business
on Fri, Dec 2, 2011 UTC

Harvard Business Review, CNBC and Fast Company have called Bill Jensen today’s foremost expert on work complexity and cutting through clutter to what really matters. He is an internationally-acclaimed... more

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On-Demand Episodes

Episode 68 - Ingrid Lindberg

by Customer Experience
in Business
on Tue, Nov 22, 2011 UTC

Ingrid Lindberg was named Customer Experience Officer of CIGNA Corporation in January, 2008. She is responsible for developing and overseeing the implementation of a corporate-wide customer experience strategy, which... more

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Episode 67 - Ginger Conlon

by Customer Experience
in Business
on Thu, Nov 10, 2011 UTC

As editorial director of 1to1 Media, Ginger Conlon is responsible for the direction and day-to-day editorial operations of two award-winning publications: executive journal Customer Strategist and the online business publication 1to1... more

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Episode 66 - Lynda Smith

by Customer Experience
in Business
on Sun, Oct 16, 2011 UTC

Lynda has a passionate love of people and their development to be our future leaders. With 35 years of business experience behind her, she is a master networker, innovator and big-picture thinker and is putting her unique skills to... more

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Episode 65 - Terrence Gargiulo

by Customer Experience
in Business
on Fri, Sep 23, 2011 UTC

Terrence L. Gargiulo, MMHS, is an eight-time author, international speaker, organizational development consultant, and group-process facilitator specializing in the use of stories. He holds a master of management in human services... more

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Episode 64 - Mike Wittenstein

by Customer Experience
in Business
on Fri, Sep 16, 2011 UTC

For two decades, Mike Wittenstein, Experience Designer and Managing Principal at Storyminers, has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. Mike is a... more

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Episode 63 - Anand Pillai (Part 2)

by Customer Experience
in Business
on Thu, Jul 14, 2011 UTC

Anand Pillai is currently the Sr. Vice President and Global Head - Talent Transformation, Intrapreneurship Development & EFCS Transformation Initiatives. He is a key member of the Blue Ocean Task Force at HCL Technologies and... more

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Episode 62 - Anand Pillai

by Customer Experience
in Business
on Wed, Jul 6, 2011 UTC

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Episide 61 - Fred Taylor

by Customer Experience
in Business
on Fri, Jul 1, 2011 UTC

Fred Taylor began his career as a Customer Service Agent with Southwest Airlines in 1997 and quickly progressed to more challenging leadership positions in frontline operations. Then in 2001, he was plucked from the Frontlines by... more

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Episode 60 - Ray Wang

by Customer Experience
in Business
on Fri, Jun 3, 2011 UTC

R "Ray" Wang currently is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Groupand the author of the popular enterprise... more

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