Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

Blake Landau

Customer Management IQ

Edit Profile
Episodes
76
Followers
Listens
294127
×  

Follow This Show

Stay in the know about new episodes and updates.
Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community. Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free. And it enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved. Customer Management IQ offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the Customer Management world.

On-Demand Episodes

In this podcast with seasoned call center managers Maura Sullivan and Rob Siefker you will hear some of the powerful tools for managing a successful call center. Find out how the Amazon acquisition of Zappos is going to affect the... more
Play Now

Joe Giliam is one trainer who always gives his audiences more than they expect: more inspiration, more motivation and more enthusiasm. He's helped people from a variety of backgrounds enhance their professional skills, take on... more
Play Now

This exclusive podcast panel will feature a handful of the distinguished advisory board members from Customer Management IQ. We will address what customers really want in a downturn economy. We are joined by Emily Yellin, critically... more
Play Now

Senator Vitter, keynote speaker at the ATA National Convention, addresses Customer Management IQ listeners. Senator Vitter will discuss issues impacting the American Teleservices Association and its community. He will talk about... more
Play Now

Kristina Evey wants you to wake up to your customer’s call. In the current economy we can no longer afford to be sloppy with our customers. Evey feels providing customer experience is a lost art. She sees part of the problem as the... more
Play Now

In this podcast you will hear the golden rules of developing your webcare team to assist with customer-to-customer and employee-to-customer interaction. Vermaat, the Customer Care Operations Director at UPC, a provider of bundled cable... more
Play Now

Interview with one of the world's top business social networking thought leaders and practitioners, she created the first business application on Facebook and leads salesfore.com's partnership with facebook. Shih systematically identifies... more
Play Now

Andrew Knight does much more than write the Case-Mate blog. Case-Mate which is a leading manufacturer of cases, holsters, skins, covers and accessories for Apple iPhone, BlackBerry, iPod, MacBook, cares about its customers and is... more
Play Now

Steve Brubaker, Senior Vice President of Corporate Affiars for InfoCision Management Corporation, a leading provider of call center solutions, specializing in political, Christian and nonprofit fundraising, and sales and customer care.... more
Play Now

Judy McKee, co-author of The Positive Coach Approach and co-founder of McKee Consulting LLC, knows call center talent management and how to turn your cost center into a profit center through positive coaching. To improve call quality... more
Play Now

Facebook comments

Available when logged-in to Facebook and if Targeting Cookies are enabled