Interview with Andre Vermaat, Customer Care Operations Director at UPC

In this podcast you will hear the golden rules of developing your webcare team to assist with customer-to-customer and employee-to-customer interaction. Vermaat, the Customer Care Operations Director at UPC, a provider of bundled cable television, internet adn telephone services to countries like the Netherlands, Ireland, Poland, Switzerland, Austria, Slovakia, Hungary and the Czech Republic. Vermaat will be speaking at the Customer Experience Exchange on Friday October 30th at the Sheraton Airport Hotel, Brussels, Belgium.