Panel: What Do Customers Really Want (In A Downturn)?

This exclusive podcast panel will feature a handful of the distinguished advisory board members from Customer Management IQ. We will address what customers really want in a downturn economy. We are joined by Emily Yellin, critically acclaimed journalist for the New York Times and author of the groundbreaking book "Your Call is (Not That) Important to Us." We will also be joined by Mark Ballard, co-founder and CEO of Sugardaddy’s Sumptuous Sweeties. Ballard is a word of mouth marketing brand champion who has appeared on shows like the Food Network’s "Throwdown with Bobby Flay." The panel will also feature David Cliche, VP of Global Interactive Marketing for AON Corporation and Harsh Zadoo, Senior Manager of Call Center Operations for Dell.