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Blake Landau

Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger

by Blake Landau

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Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.
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Tags:
customer management,
crm,
social crm,
marketing,
customer
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