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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms. Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales. Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years. Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations. It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits. Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.
Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.
Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.
Join Anna Scheller as she discusses customer service, "The Sale after the Sale". How often have you made a buying decision based on the customer service you received at a restaurant or car dealership. Customer Service is not just anything--it's EVERYTHING when it come to customer retention.
As a leader in the hospitality industry and a sales trainer, Anna gives valuable insights into key principles for not just getting a customer, but keeping them coming back. A buyer is a buyer is a buyer and you can keep it that way with good customer service.
Customer loyalty and retention strategies that work for entrepreneurs, small businesses, medium sized businesses. Marketing expert Jeanne Grunert of Seven Oaks Consulting shares with you her best tips for customer loyalty and retention. What works, what doesn't, and what can you do that won't break the bank and bust your budget? Jeanne offers practical tips on how to encourage customers to return to your business time and time again.
Building Customer Loyalty Program with SpotOn with Tommy Chan is our guest on The Core Business Show with Tim Jacquet. After nearly 50 years of combined experience working with over 125,000 small businesses, we built SpotOn to help small business owners solve an overwhelming challenge in today’s deal-obsessed economy: creating loyal customers. We started this company in 2010 with the goal of providing small business owners with a budget-friendly marketing alternative to daily deal sites, and consumers with a memorable, convenient loyalty program. Since then, it’s evolved into much more.
Since launching SpotOn in April 2012, we’ve witnessed its ability to drive traffic and create happy, loyal customers in ways traditional marketing can't. Digitizing the punch card is only the beginning. We're transforming the way small businesses communicate with customers by making data accessible and actionable. Everything merchants need to maximize repeat visits, strengthen off-peak business, and increase revenue is at their fingertips.
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about... Customer Service Is Important To Your Business.
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
Bob and Casey explore the wonderful idea of delivering total customer service in business and industry. We are dedicating the entire month to customer service. Tune in and listen. Call in and chat.
The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business, focuses on customer loyalty and four infrastructure areas leading to a culture of customer loyalty: the customer experience, leadership, employee engagement, and marketing to ideal clients.
Jeri Quinn, President of Driving Improved Results, is an author, coach, consultant, and professional development expert focused on small and mid-size businesses.
Download the first chapter of The Customer Loyalty Playbook for free: www.customerloyaltyplaybook.com
Customer Service is something that I am always talking about. Working within the senior care industry I marvelled at how Customer Service took on many forms. I truly believe that my experiences with residents, family members and care professionals is what has shaped my view of Customer Care.
Today, I will be talking with Corey Poirier, author, speaker and radio host about creating A+ Customer Experiences. I also hope to ask him how being a musician and stand up comedian has helped him to hone his craft of speaking and how these 2 things have influenced how he approaches Customer Interactions.
Learn more about Corey Poirier.
Thank you to our Sponsors:
Hurricane Marketing Enterprises
Private Duty Network
Thrive Assisted Living
Seniors Blue Book
Mystic Waters Media
Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery shopping is, what it is not, how to avoid scams, and how a business can benefit from measuring their customer experience.
Rich Bradley leads the day-to-day functions and operations as Chief Operating Officer and General Counsel for one of Orlando’s premier public relations and marketing firms, Todd Persons Communications. He also serves as the Board President of the MSPA, North America, the largest customer experience trade association in the Western Hemisphere.
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