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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
On Wednesday, August 20th, Deb Evans and Jack Monson will be joined by Brian Iredell, Franchise and Agency Sales Manager, Signpost. Signpost is a cloud-based marketing software that gives local and small businesses the power to effortlessly build and manage customer relatonships. Brian will discuss the importance of reviews and digital word of mouth after online presence is standardized.
Follow the conversation on Twitter using #SocialGeekRadio
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about: Implementing Change: The Customer Is Always Right... Or Are They?
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter.
Nearly a quarter of the surveyed CMOs feel under-prepared to manage major customer touch points. This seems strange considering marketing’s very focus is to attract, nurture and grow customer value for commercial and mutual gain. So what does it takes for an organization to engage with customers on “their” own terms?
Customer Profitability - http://mopartners.com/consulting/agility/customer-profitability/
Business Intelligence - http://mopartners.com/consulting/agility/business-intelligence/
H. Gordon Selfridge who was a well known retailer coined the phrase, 'the customer is always right'. This slogan is very popular and has been adopted by many managers but unfortunately it is not correct. The customer is not always right. Sometimes the customer can be wrong. Though the customer should be treated with the best service possible, there is a responsibility on the part of the customer. Tune in to Taylored 4 Success and join business trainer and coach, Cherise Taylor as she shares some helpful tips as to how each customer can help create a great customer service experience.
Today on Straight talk with Carly Alyssa Thorne we have Guest Corey Jahnke and talk about Leadership Customer Service.
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Interviewer,Producer: Carly Alyssa Thorne
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DISCLAIMER: We don't tell our guests what to say, they are expressing their own personal opinions. We do not discriminate against any one Religion, Faith, or ethnicity and are of the belief we are all interconnected. Any advice or subjects we discuss are of our own Personal experiences.
in Self Help
Are you a restauranteur or run a fast-food restaurant, manage a deli, or looking to start a restuarant/cafe? This episode discusses the Top 10 Customer Complaints and how to correct or avoid them in your restaurant business.
These 10 complaints can destroy your success and put you out of business!
A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers?
It is known customer communities can be an incredible source of support, for both your customers and your organization.
In this episode, I have invited Michael Pace (Customer Support & Community Management Executive) to join myself on Voice of the Customer Radio to discuss “Community”.
Learn about communities and community management for all levels of the enterprise Uncover the tremendous benefits of this unique “self” service tool Step by step assessment guide on how to get started Technical options available for you Questions to Reviewed:
What is a community or support community? And how are they beneficial/
How do they impact engagement? C-Sat? Reducing Costs? Driving top line growth?
How did you get involved in communities?
Where do you start?
Once you are up and running, how do you keep your customers engaged?
How do you get executive buy in to pursue?
People – what kind of people do you need to be community managers? How do you hire/
What kinds of tools are available?
Are there any resources to help get folks started?
Is the Customer Effort Score the new Net Promoter Score?
Just because research is published on the internet or in a business journal does not mean the research findings are true. Guest Frederick Van Bennekom, Principal, Great Brook Consulting, will be talking about survey methodology and design to determine validity.
Dr. Fred Van Bennekom helps organizations collect and apply customer and employee feedback in a statistically valid manner. The author of "Customer Surveying: A Guidebook for Service Managers," Fred teaches operations management in Northeastern University’s Executive MBA program. Before earning his doctorate, he served as an information systems consultant for Digital Equipment’s field service organization. Through his company, Great Brook, Dr. Van Bennekom conducts workshops and advises clients on their survey practices.
Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf
Mark Healy is the the founder and Managing Partner of Torque Customer Strategy and most recently a Partner at Satov Consultants. Mark's focus is in the area of Customer Strategy including customer insights, customer experience, innovation and go-to-market strategy.