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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
Join us live from the VOC Fusion Event in Las Vegas, Nevada as we chat with Robert Stephens founder of The Geek Squad. Listen to his rags-to-riches story and learn how he built the brand by engaging and listening to each customer. This is a great lesson in enhancing the customer experience.
in Self Help
Are you a restauranteur or run a fast-food restaurant, manage a deli, or looking to start a restuarant/cafe? This episode discusses the Top 10 Customer Complaints and how to correct or avoid them in your restaurant business.
These 10 complaints can destroy your success and put you out of business!
Today on Straight talk with Carly Alyssa Thorne we have Guest Corey Jahnke and talk about Leadership Customer Service.
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Interviewer,Producer: Carly Alyssa Thorne
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DISCLAIMER: We don't tell our guests what to say, they are expressing their own personal opinions. We do not discriminate against any one Religion, Faith, or ethnicity and are of the belief we are all interconnected. Any advice or subjects we discuss are of our own Personal experiences.
H. Gordon Selfridge who was a well known retailer coined the phrase, 'the customer is always right'. This slogan is very popular and has been adopted by many managers but unfortunately it is not correct. The customer is not always right. Sometimes the customer can be wrong. Though the customer should be treated with the best service possible, there is a responsibility on the part of the customer. Tune in to Taylored 4 Success and join business trainer and coach, Cherise Taylor as
Is the Customer Effort Score the new Net Promoter Score?
Just because research is published on the internet or in a business journal does not mean the research findings are true. Guest Frederick Van Bennekom, Principal, Great Brook Consulting, will be talking about survey methodology and design to determine validity.
Dr. Fred Van Bennekom helps organizations collect and apply customer and employee feedback in a statistically valid manner. The author of "Customer Surveying: A Guidebook for Service Managers," Fred teaches operations management in Northeastern University’s Executive MBA program. Before earning his doctorate, he served as an information systems consultant for Digital Equipment’s field service organization. Through his company, Great Brook, Dr. Van Bennekom conducts workshops and advises clients on their survey practices.
THIS BROADCAST IS FOCUSED AROUND PRAYING FOR THOSE INDIVIDUALS THAT WORK AS CUSTOMER SERVICE REPRESENTATIVES. WE ARE PRAYING FOR THEIR STRENGTH TO MAINTAIN A GODLY LIFESTYLE AS THEY PERFORM THEIR DAILY DUTIES AT WORK. AS WELL, PRAYING FOR THOSE THAT ARE NOT BEING EFFECTIVE FOR THE KINGDOM OF GOD.
Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf
Join coach and mentor to women in business Sharon Michaels as she interviews Founding Independent Consultant with Apriori Beauty and entrepreneur Candace Dye about why she believes superb customer service is the cornerstone to success in business, and building relationships that will last a lifetime. You'll want pen and paper ready to make notes and jot down a few "aha's." Entrepreneurial Women Radio - women supporting women in business!
Host Sharon Michaels has been a woman in business for over 25 years - she is a coach to entrepreneurial women, author of empowering books for women, radio host and executive producer of not only this radio show but also Women Enjoying Success radio. Sharon's mission is to empower women to greater personal and professional success.
Small business has changed dramatically within the last decade. No change has been more profound than our dependency on information technology (IT) systems to support critical day-to-day business functions.
In today’s increasingly competitive high-tech environment, it is critical that all business operations run smoothly and efficiently. Business momentum, employee productivity and customer service all depend on an IT infrastructure that must be both accessible and secure at all times. Constant network availability has become essential to most small and midsize businesses (SMBs) today.
This reliance on IT systems has also created a stronger link between data center accessibility and total cost of ownership (TCO). Even minimal amounts of unplanned downtime today will result in lost revenue, productivity and negatively impact overall brand reputation.
When you have a mediocre customer experience, you probably forget about it the minute you're done. When you have a bad customer experience, you might take upon yourself to warn others. When you have a great customer experience you may become an evangalist for the company you just did business with. Most of us would prefer to be known for a great customer experience and this episode will explore what it takes to deliver this to your customers.
Join host Joe Hackman and customer experience specialist Jeannie Walters as we explore what is involved with delivering a great experience to your customers. Jeannie is CEO and Founder of Chicago based 360 Connext.