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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
Steve Ellis, from Eye Med, will share five key steps to designing an effective Voice of the Customer program that focuses on the customer experience and drives continuous improvement throughout the organization.
Steve Ellis is Sr. Director of Customer Care for EyeMed Vision Care. He has over 2 decades of leadership with a proven track record to deliver outstanding results at Sprint, Florida Power & Light, Comcast Cable and EyeMed. Steve has experience in marketing, sales, customer service, call center, strategic planning and general management leadership. Steve is a graduate from OH University and lives with his family in Cincinnati, OH.
Overview: A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers? It is known customer communities can be an incredible source of support, for both your customers and your organization. In this episode, I have invited Michael Pace (Customer Support & Community Management Executive) to join myself on Voice of the Custom
in Self Help
I am a business coach and an individual coach and my company is called Temple Solutions Inc www.templesolutions.net I am often looking to talk about our business health and balance. Change happens in business just like in our personal lives. More importantly if you are not changing in your business then you are probably failing.
I was on a Customer Service Panel discussion yesterday at the Greater Philadelphia Chamber of Commerce and I want to share my thoughts about cusotmer service, customer loyalty and satisfaction.
Is the Customer Always Right?
Do you know the difference between customer satisfaction and customer loyalty?
Tune in tonight and we will explore these questions and more.
Your questions and comments are always welcomed.
Why do you go to a particular grocery store? Why do you go to the doctor that you go to? Why do you buy your clothes at a particular store? If you will really take a moment to think about it, I would bet that it has something to do with the customer service that you have received.
Join business coach and trainer, Cherise Taylor as she shares helpful information on how you and your business can boost your customer service.
Strategies to Develop your Brand, Keep your Contacts Engaged and Go the Extra Mile
Join in to this very informative episode as Yvonne A Jones, Deidra Miller and I explore many of the proven methods to improve relationships with your customers and team.
Improving your Brand, the Importance of Follow Up Systems and How to Use Social Networking are just a few of the topics we take a deeper look into to help you create even better relationships with your customers.
Informative Free Customer Relationship Building Teleclass on September 26
Customer Service Webinar Workshop Series October 8-11
Mark Healy is the the founder and Managing Partner of Torque Customer Strategy and most recently a Partner at Satov Consultants. Mark's focus is in the area of Customer Strategy including customer insights, customer experience, innovation and go-to-market strategy.
Customer contact personnel are an important component in creating great customer experiences. Join us with today's guest Flavio Martins - VP of Customer Support at DigiCert, Inc.- as we discuss the necessity of hiring the right people to service your customers.
If you have customers you want to set up a customer relationship management. How else could you track your conversations, actions and results?
So what are the keywords, trigger words or tags you want to use for better customer identification?
This week's guest is Megha Rodriguez, technology strategist, speaker and trainer. She is also lovingly referred to as the "Automation Alchemist" for her passion for helping non-techie business owerns and understand how to fine tune the chemistry of technology to automate repetitive tasks, expand their free time, boost revenue and transform their businesses into vehicles of freedom and prosperity. This is an episode you don't want to miss when you are serious about building up the right target market that will convert well.
Go to my website SEO Expert Dagmar Gatell at http://dagmargatell.com for more information and check out my latest SEO blog posts.
Core values create the framework from which your organization operates. Join Errol as he discusses why core values are so important in creating customer experiences.
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