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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
We all wear two different hats. One is the business owner and the other is the Customer. We rarely put the Customer hat on when we're doing business owner stuff. There is a huge opportunity to make a lot of money in your business by thinking like your Customer thinks and making sure you give them what they want.
Join me Monday, February 1st at 5:30 EST to learn more.
Often, there's a huge disconnect between employees and Customers. Even the best employees sometimes wish they didn't have any more Customers that day or complain that Customers are asking too many questions or other things that send out negative energy.
On this episode, I'll share some things you can do to get all your employees on the same page and thinking like a customer.
Join me tonight, Februrary 8th at 5:30 pm EST for another episode of Think Like A Customer Radio.
Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then he has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express.
Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!”
For more details, you can visit Shep’s website at Hyken.com
John Tschohl will join us to discuss the problems with customer service today in America and what small retailers can do about it. John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality Institute in Minneapolis, Minnesota. Described by USA Today,Time and Entrepreneur magazines as a customer service guru, he has written several books on customer service including the new 10th edition of Achieving Excellence Through Customer Service. The Service Quality Institute (http://www.customer-service.com) has developed more than 26 customer service training programs that have been distributed and presented throughout the world.
Today's show is sponsored by Audible.com and Expert Insights. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth.
Expert Insights is my latest book. It’s made up of 10 episodes from this radio show. Each chapter provides information you can use in your business today. It is available on Amazon.com.
The First Friday special broadcast this month is all about Customer Service!
As business owners, you work hard to attract new customers, so you don't want to have your efforts wasted or lost because of poor customer service. Take the time to evaluate your customer service procedures to see if there are areas that could stand improvement. On the Networking Diva Hour this week hear a few free tips that can help you be on your game when it comes to great Customer Service!!
My guest is several tips from different experts that literally write the books or blogs on Making Customer Service your number one goal for a successful business!!
Call in @ 636-478-3651 with your best tips or chat during the show!
Join us as we welcome Jill Katzenberg, SendOutCards Manager, Business Coach, and Consultant. Jill came to Cleveland over 13 years ago knowing no one. She built a real estate practice through relationship-building, no matter what age the prospect or client was, despite moving to Cleveland from New York out of college, not knowing anyone when she settled. Jill was one of the original 9 partners who brought Keller Williams Realty to the Cleveland, Ohio area 13 years ago. She also became a multimillion dollar real estate seller and developed a systematic approach to what she coins "5 Star Customer Service", creating repeat and referral business. Today Jill works with business owners and individuals helping them reconnect with their passion.
We will have a lively discussion about the skills and competencies needed to successfully work across generations. Never before in the history of America has 5 generations worked together in the workplace. This generation gap in age, beliefs, and customs, can cause miscommunication and conflict as well as creativity and energy. Learn how to bring out the best in people no matter the age, race, creed, or color. Diversity and customer service are necessary ingrediants for award winning businesss success. Learn how it's done this Sunday, December 13, 2015 at 5:00pm.
What is an example of true customer service in the salon? What is good salon etiquette? Do we really know what it is? Old client versus new client. Let's hear your customer service experience bad or good. Call in let's talk about it 657) 383-0215. We will also be dicussing current events in the news. Dont miss this show ! Tune in at 7 Tomorrow Sunday November 29th 2015, blogtalkradio.com/charlesgregory to listen.
Now that you've followed four of the five Think Like A Customer Success Principles and you're getting busier, how can you make time for YOU? Being in business for yourself should be about freedom and if you're right out straight with your business right now, you don't want to be any busier without reducing the amount of time you need to put into the business.
This is where systems come in. In this episode we'll talk about the importance of systems, the many resources that are out there and ideas that I've come up with for clients to free up their time. Join me on Monday at 5:30 pm Eastern.
Customers today are crazier than ever before.
Discover how to effectively become part of the conversation that goes on in their heads so that they pick your product or service over your competitor’s when host Hanna Hasl-Kelchner interviews Chuck Wall, founder and CEO of MarketPower Group, a business performance advisory firm based in Texas.
Chuck helps clients know their customers better helps them solve problems, discover new opportunities, and make better decisions about how to build a more successful companies.
Chuck is a lifelong entrepreneur who has created 7 companies across multiple industries, including one he sold to Google last year. His is a contributor to Forbes and Fast Company and the author of 2 books, including Customer CEO: How to Profit from the Power of Your Customers.
Tune in to hear how you can transform your customers into raving fans.
This program is proudly sponsored by the Legal Leverage® Academy.
Episode 5 features Jon Ferrara, Founder of Nimble, social selling expert, and pioneer in customer relationship management (CRM).
About Social 545:
Social 545 is a weekly interactive show hosted by Saba Sedighi and Carlos Gil which features what's trending in social media. Watch LIVE on Blab.im every Thursday at 5:45pm PST / 8:45pm EST.
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