Panel Customer Service Excellence in a Downturn 4/9/2009

Host Name:	Blake Landau
Show Name:	Panel: Customer Service Excellence in a Downturn
Date / Length:	4/9/2009 2:00 PM UTC - 1 hr
Description: h:47286 s:481600	We are no longer in the customer service economy—we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forgotten the importance of the voice of the customer. In this podcast panel, Marcia Johnson, Chief Marketing Officer of Glacier Bancorp Inc; Dennis Snow, author of Lessons From the Mouse: Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life; and Mary Malone, MS, JD, President of Malone Advisory Services, discuss how to achieve customer service excellence in a recession. expand

Tags:	marketing customer service service delivery contact center call center

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Tom the Psychic

11/23/2009 12:25 AM UTC

I like your show. Are you on any other radio station. tom the psychic. email: tom@tomfuetsch.com or www.tomthepsychic.com

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Panel: Customer Service Excellence in a Downturn

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