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Customer and Agent Loyalty: 5 Questions you need to ask yourself before you leave work tonight.

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Chat, Email, SEO and IVR's...In the age of increasingly less humanized contact, we face a risk of forgetting how important the people behind the magic curtain really are, customers and employees included. After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss will join us, to make sure we "earn the rave" no mater what the "flave" of contact.

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