Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. Most businesses want happy customers, but overall customer experience ratings are dropping. With her signature focus on putting people first, Tema Frank talks with Adam about the reasons for this drop, and what businesses can do to improve customer experience. During this interview, Adam and Tema cover things like ROI of investing in customer experience and some of the warning signs that you might have a customer experience problem brewing. Don’t miss this insightful peek into the values of people-focused customer service!
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