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HOST: ANGEL BROOME
GUEST: EXPERT IN CUSTOMER MANAGEMENT & MARKETING JOANNA OLSEN OWNER OF OLSEN GLOBAL CONSULTING, LLC.
You filed your DBA and the business plan is written, now what? How do you track and attract customers to use your services or products? Ms. Olsen who successfully assisted AT&T, Microsoft, and other fortune 500 corporations with strategies on how to attract new customers, track customer service progress, and will now share with Rise Radio listeners the same foundational advice on today's show.
Tonight, Mark Adamson of Douglas Dynamics will discuss how to deal with angry customers.
Some of the topics Mark will talk about include:
Why it is important to "stay in touch" with customers
What Mark's definition of an angry customer is
Why dealing with angry customers is important to a business
The DO's and DON'TS of working with angry customers
Why the DON'TS are as important as the DO's
Minorities are the fastest-growing consumer group in America today. They are currently one-third of the population and by 2042 will be the majority. Hispanics, African Americans, Asians, Middle Easterners and others could be your customers if you know how to treat them with respect for their culture.
Unfortunately, in the first thirty seconds, most untrained staff will unintentionally insult a minority customer as least three times. Find out how to avoid these and other mistakes which are killing your business with diverse buyers with Cultural Consultant and Best Selling Author of Cross-Cultural Selling for Dummies, Michael Soon Lee.
Connecting with your customer - not as simple as it sounds there are many steps including but not limited to: knowing their wants and needs, and knowing who they are.
You also need to decide if you're marketing to a prospect, a current customer or if you're attempting to enlarge your customer base or retain the customers you have. All the variables will be discussed on "The Hut" with your hosts: Patrick Shore & Jodi Livengood.
Join us Friday, June 27th at 1:30pm PT as we share one of our favorite episodes with Dr. Tony Alessandra on this week's show, where we discuss the "Platinum Secrets to Building Customers and Relationships"
Dr. Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, Internet entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from the Univ. of Notre Dame, an MBA from the Univ. of Connecticut and his PhD in marketing in 1976 from Georgia State University.
In this interview, Penny Stephenson and Kat Schon share their journey in launching Portland Store Fixtures and expanding to Seattle Store Fixtures. Learn how to build repeat customers, how to pace your business growth, and learn tips and strategies in the retail industry.
Businesses can help get more customers by using promotional products. Let's talk about promotional product campaigns that really work. What has worked for you the in past? What is the best promotional product campaign that you have ever seen? Have you ever purchased something because you have used a promotional product?
Let's take a long look at how promotional products help businesses get, and keep customers.
How do you handle angry customers via social media? This can be a very dicey subject and Janice Clark, owner of BizMSolutions and host of Social Media Help Not Hype, tackles it head on here on Word of Mom Radio.
More than 70% of clients complaints are ignored in social media. Think this makes for good customer service? Think again!!! It makes for very angry customers who share their displeasure with the world. In our Tuesday Business Spotlight, Janice is going to discuss what makes a client or prospect so angry and what you can do to prevent it and/or repair the damage once it happens.
Join Janice July 15th at 10amPT/1pmET and LIVE on your time in archive and find out why thousands are downloading episodes of the Social Media Help Not Hype show!
Thanks to our show sponsors Healthy Concepts and Safety First Bags. Meet them and all our sponsors in our Mompreneur Marketplace.
Be sure to like us on Facebook, follow us on Twitter, join The Word of Mom Network and email firstname.lastname@example.org for information on how to become part of our growing network.
Word of Mom Radio - sharing the wisdom of women.
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