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The Future of VOC: Interview with Andrew McInnes

  • Broadcast in Business
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Join us as we chat with Andrew McInnes, former analyst with Forrester Research.  Andrew led Forrester's research and consulting on voice of the customer (VoC), voice of the employee (VoE), and customer journey mapping best practices. Established Forrester's research on the VoC technology market. Regularly spoke at industry events and contributed to industry publications, such as 1to1 Magazine, CRM Magazine, and Computerworld.

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