Voice of the Customer

Allegiance Radio

Voice of the Customer

United States, EnglishBusiness

All companies have different ways of engaging their customers and employees. Join us as we discuss the best practices of building a better VOC/VOE program. Topics include: Survey Design and Implementation Data Mining Strategic Action Planning Gathering Data through Social Media Gaining insights through actionable data (its more than just a score!) Strategic and Tactical Action Planning Customer and Employee Feedback And more!!

Featured Episode

00:35

What exactly is Data Mining and why should you care? Join us as we chat with Allegiance VP of Product Al Nevarez. Al is an expert in the field of Data Mining and will help us understand how Data Mining works and... more
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On-Demand Episodes

00:31

Join us as we chat with Porter Williams and Jacob Bauer of HireVue. HireVue is the leading provider of Digital Interview services and serves companies such as Wal Mart, Starbucks and Nike. We will discuss the history of HireVues VOC... more
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00:31

Join Jeff Olsen, Director of Education at Allegiance Inc, and survey design expert as he continues the discussion on basic survey design. This is the second part or "sequel" to part one of our mini series on basic things to know to create an... more
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00:29

Congratulations! You drew the short straw. Your company or department has determined that they need a customer survey and you have been selected to create it. Join us for part one of this "mini bootcamp" as we go over some basic... more
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00:11

Highlight from the Allegiance VOC Fusion Event. Jamie Ziegler, Vice President of Customer Advocacy at VMWare stops by to chat with Allegiance Radio about the challenges she faced and accomplishments she realized while building a... more
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00:21

Do you care what your employees think? Is it worthwhile to build a Voice of the Employee (VOE) program? What are the benefits? Where do you start? Join us as we chat with Bruce Parkinson, Director of Employee Engagement... more
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00:19

Question: How did you start your VOC career? Answer: "Beer and Hot Dogs!" Join us as we chat with Cameron Conway, AVP of customer insights at Equifax. As part of the Customer Insights team within the Marketing Strategy group,... more
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00:17

Join us as we chat with Andrew McInnes, former analyst with Forrester Research. Andrew led Forresters research and consulting on voice of the customer (VoC), voice of the employee (VoE), and customer journey mapping... more
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00:12

Want to learn what it is like in the trenches of Voice of the Customer? Join us as we interview Phil Morin of SAP. Phil is the Vice President of Global Customer Experience at SAP. SAP is Headquartered in Walldorf Germany and is regarded... more
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00:19

Join us as we chat with Rob Markey. Rob Markey is a Partner at Bain and Company, and leads the firms global Customer Strategy & Marketing practice. He has worked hand-in-hand with Fred Reichheld, Bain Fellow, since joining the... more
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