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In the second episode of our Modernizing Long-Term Care series, Frank Spinelli, vice president of Long-Term Care Solutions at Xerox, will examine the different assessment tools used to determine a member's eligibility for home and community-based services (HCBS) instead of higher-cost institutional care.
Frank will dive into the limitations of these tools, the personal biases that can affect the process, and what you can do to simplify assessments and make them more objective.
Check out both parts of the first episode of this series here:
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