Change Management: How to Effectively Manage Change in the Outsourcing Delivery Process

Change is a constant part in today’s outsourcing industry. Lori Webster from Xerox Global Services sits down with Louise Fischer, European Human Resources Director for Xerox Global Services, to discuss change management and the most important part of outsourcing you’re likely to forget: the human dimension. Managing personnel changes appropriately is important to a smooth transition during the outsourcing process. Fischer provides tips on how to effectively manage in an evolving environment and how to ease people’s fear about change.