Customer Solutions & The Trusted Authority Diagnostic

The focus for a Trusted Authority Professional Knowledge Firm is on creatring value by providing solutions to customer problems.

In this episode Steve, Trevor and Andrew explore what is meant by solutions and how firms can position themselves to create value for customers.

Talking solutions leads the Trusted Authoprity Partners to consider the Trusted Authority Diagnostic and the role of Decision Making.

Regular segments include:

• Major Point;
• Story Time with Trevor; and,
• The Big Chair.