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Success Blueprint Radio-Shep Hyken

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Lynn Pierce

Lynn Pierce

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Before you read his official bio below I want to give my personal experience that Shep is a master of creating moments of magic by telling stories that illustrate principles that, if you taken action on them, will grow your business and increase your customer loyalty. And he's funny. I had the pleasure of being his lovely assistant for one of his magic tricks at a recent event, which was an impressive trick, but what really impressed me was his mastery of how to create great customer loyalty. Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include AmericanAirlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s! Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. What questions do you have for Shep on his Success Blueprint or how he can help you with yours? http://successblueprintradio.com

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