• 00:58

    'The Amazement Revolution' with Shep Hyken!

    in Self Help


     


    Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.


    For information please visit http://www.hyken.com/

  • 01:02

    Shep Hyken, CSP, CPAE - Hall of Fame Speaker

    in Business

    Shep Hyken, is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
    In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s!
    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” He is known for his high energy presentations which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

  • 00:32

    Episode 3: Lisa Arthur and Shep Hyken

    in Management

    Lisa Arthur is the Chief Marketing Officer for Teradata Applications, the leader in integrated marketing software. She meets with thousands of CMOs and marketing professionals annually through public speaking and events. Learn more about Lisa’s book, “Big Data Marketing,” and follow her on Twitter @lisaarthur.


    Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to Hyken.com. Twitter: @Hyken


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  • 00:46

    How Customer Service Will Fix The U.S. Economy w/Shep Hyken

    in Business

    According to New York Times bestselling author Shep Hyken (The Amazement Revolution), The US economy is still sputtering.
    Fortunately, Hyken believes that there is a solution that is guaranteed to turn things around.
    A solution that Hyken stresses does not depend on any political movement, party or candidate, but a solution that we must implement in the marketplace . . . one customer at a time.
    Join me as I welcome Shep Hyken to today's show to talk about the key role that customer service can play in "fixing" the US economy.

  • 00:48

    The Amazement Revolution: Shep Hyken Talks Customer Service

    in Business

    With the advent of shows such as the Food Network's Restaurant Stakeout in which hidden cameras reveal the shocking behavior of those whose job it is to serve the public, one has to wonder what has happened to customer service in America?
    Certainly this question is not confined to the food and hospitality industry.
    According to a 2011 article titled "Who has the worst customer service in America?" polls by MSN/Zogby, Nunwood, and crowdsourced ranking, identify some of the most familiar brands at the top of - or make that bottom of, their respective lists for providing good customer service.
    Joining me today to talk about the state of customer service in America is New York Times bestselling author Shep Hyken.
    Shep's book "The Amazement Revolution,"  provides what he refers to as Seven customer service strategies to create an amazing customer (and employee) experience.
    Here is what Seth Godin had to say about The Amazement Revolution:
    "Practical, tactical, and hands-on, this book will push you to initiate the customer interactions you should have been doing all along."
     

  • 00:32

    Amaze Your Customers Every Time | Lisa Arthur & Shep Hyken

    in Management

    On this week’s episode of C-Suite Network Radio, our guests reveal the best strategies for organizations to deliver amazing customer service and provide a standout experience for buyers and consumers day in and day out.


    Lisa Arthur is the Chief Marketing Officer for Teradata Applications, the leader in integrated marketing software. She meets with thousands of CMOs and marketing professionals annually through public speaking and events. Learn more about Lisa’s book, “Big Data Marketing,” and follow her on Twitter @lisaarthur.


    Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to Hyken.com. Twitter: @Hyken

  • 00:28

    The Prospect Profiler™ interviews Shep Hyken

    in Marketing

    Shep Hyken is a speaker and best-selling business author who has been entertaining audiences with his unique presentation style for over 25 years. He works with companies who want to build loyal relationships with their customers and employees. He is the author of The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience His programs combine important information with entertainment.

  • 02:00

    Eastern Bias Takeover: IT'S TOURNEY TIME

    in Sports

    It's tournament time.


    After six months of hockey, 59 hockey teams are whittled down to 16 for the right to call themselves national champions. And with the Frozen Four in our backyard of Boston, this is going to be one of the most exciting and anticipated tournaments in recent memory.


    Both Boston College and Boston University will start their runs out east, with the Eagles slotting against Denver in the Providence, RI regional while the top-seeded Terriers will play the last at-large team in - Yale - in Manchester, NH. There's a local feel to this tournament, one that could conceivably end with the Terriers and Eagles playing in the national championship.


    Tune in live Wednesday at 8 PM as Joe and Shep take over BC Interruption Radio with a live version of Eastern Bias. Call in at 646-200-0446, and let your voice be heard before the teams converge on their regionals for the start of the national tournament. The Race To Boston is on!

  • 01:19

    The BSD Basketbro Show! Episode 1.15: Welp, The Season's Over

    in Sports

    Finally, it is over. The 2014-15 Penn State Nittany Lions men's basketball team's season is over. The squad ended the year with an 18-16 mark, and went out on about as high of a note as it could have, with two wins in the Big Ten Tournament and a Cinderella run to the quarterfinals. On this week's episode of the BSD Basketbro show, Bill, Chad and Dan -- who is making his first appearance on the pod -- will tie up what will hopefully be a lovely bow on this year, they'll reminisce on their favorite aspects of this squad and they will pay homage to the careers of the four Nittany Lions who will leave the program after this season: Ross Travis, Kevin Montminy, Alan Wisniewski, and of course, D.J. Newbill.

  • 01:41

    The BSD Basketbro Show! Episode 1.14: The Podcast Mailbag

    in Sports

    After last week's State of Penn State hoops podcast, a lot of people had questions. We decided that -- since Penn State's two games this week to close out the regular season are against Ohio State and Minnesota and the Nittany Lions have played both of those teams this year -- we would do a quick Iowa recap then dive into the bounty of questions that our beautiful readers have asked. Bill, Eric and Chad talk everything from their thoughts on another potential CBI birth to some burning questions regarding 2015-16.

  • 01:29

    The BSD Basketbro Show! Episode 1.13: The State of Penn State Hoops

    in Sports

    This week sucked. This week in Penn State basketball really, really sucked. The Nittany Lions lost a heartbreaking game against Wisconsin, then the squad got completely smoked by Northwestern, it blew. Fortunately, after the NU loss, there was a silver lining: AD Sandy Barbour gave a public endorsement of Pat Chambers going forward. On this week's episode of the BSD Basketbro Show, Bill, Eric and Chad welcome special guest Tim Beidel, and the guys discuss the state of Penn State hoops. Is Pat Chambers the man for the job? How can the AD support the squad? What the hell went wrong this year? All of this and more on the best damn Penn State basketball podcast on the web.

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