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  • 00:20

    Shep Hyken: Customer Service Expert

    in Lifestyle

    Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.


    In 1983 Shep founded Shepard Presentations and since then he has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express.


    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” 


    For more details, you can visit Shep’s website at Hyken.com

  • 00:58

    'The Amazement Revolution' with Shep Hyken!

    in Self Help


     


    Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.


    For information please visit http://www.hyken.com/

  • 01:02

    Shep Hyken, CSP, CPAE - Hall of Fame Speaker

    in Business

    Shep Hyken, is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
    In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s!
    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” He is known for his high energy presentations which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

  • 00:28

    The Prospect Profiler™ interviews Shep Hyken

    in Marketing

    Shep Hyken is a speaker and best-selling business author who has been entertaining audiences with his unique presentation style for over 25 years. He works with companies who want to build loyal relationships with their customers and employees. He is the author of The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience His programs combine important information with entertainment.

  • 00:46

    How Customer Service Will Fix The U.S. Economy w/Shep Hyken

    in Business

    According to New York Times bestselling author Shep Hyken (The Amazement Revolution), The US economy is still sputtering.
    Fortunately, Hyken believes that there is a solution that is guaranteed to turn things around.
    A solution that Hyken stresses does not depend on any political movement, party or candidate, but a solution that we must implement in the marketplace . . . one customer at a time.
    Join me as I welcome Shep Hyken to today's show to talk about the key role that customer service can play in "fixing" the US economy.

  • 00:48

    The Amazement Revolution: Shep Hyken Talks Customer Service

    in Business

    With the advent of shows such as the Food Network's Restaurant Stakeout in which hidden cameras reveal the shocking behavior of those whose job it is to serve the public, one has to wonder what has happened to customer service in America?
    Certainly this question is not confined to the food and hospitality industry.
    According to a 2011 article titled "Who has the worst customer service in America?" polls by MSN/Zogby, Nunwood, and crowdsourced ranking, identify some of the most familiar brands at the top of - or make that bottom of, their respective lists for providing good customer service.
    Joining me today to talk about the state of customer service in America is New York Times bestselling author Shep Hyken.
    Shep's book "The Amazement Revolution,"  provides what he refers to as Seven customer service strategies to create an amazing customer (and employee) experience.
    Here is what Seth Godin had to say about The Amazement Revolution:
    "Practical, tactical, and hands-on, this book will push you to initiate the customer interactions you should have been doing all along."
     

  • 00:32

    Episode 3: Lisa Arthur and Shep Hyken

    in Management

    Lisa Arthur is the Chief Marketing Officer for Teradata Applications, the leader in integrated marketing software. She meets with thousands of CMOs and marketing professionals annually through public speaking and events. Learn more about Lisa’s book, “Big Data Marketing,” and follow her on Twitter @lisaarthur.


    Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to Hyken.com. Twitter: @Hyken


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  • 01:01

    Success Blueprint Radio-Shep Hyken

    in Business

    Before you read his official bio below I want to give my personal experience that Shep is a master of creating moments of magic by telling stories that illustrate principles that, if you taken action on them, will grow your business and increase your customer loyalty. And he's funny. I had the pleasure of being his lovely assistant for one of his magic tricks at a recent event, which was an impressive trick, but what really impressed me was his mastery of how to create great customer loyalty.

    Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

    His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

    In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include AmericanAirlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!

    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

    What questions do you have for Shep on his Success Blueprint or how he can help you with yours? http://successblueprintradio.com

  • 00:32

    Amaze Your Customers Every Time | Lisa Arthur & Shep Hyken

    in Management

    On this week’s episode of C-Suite Network Radio, our guests reveal the best strategies for organizations to deliver amazing customer service and provide a standout experience for buyers and consumers day in and day out.


    Lisa Arthur is the Chief Marketing Officer for Teradata Applications, the leader in integrated marketing software. She meets with thousands of CMOs and marketing professionals annually through public speaking and events. Learn more about Lisa’s book, “Big Data Marketing,” and follow her on Twitter @lisaarthur.


    Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to Hyken.com. Twitter: @Hyken

  • 00:45

    Savor Talk! Guest: Shep Hyken

    in Business

    Shep Hyken is a speaker and best-selling business author who has been entertaining audiences with his unique presentation style for over 25 years. He works with companies who want to build loyal relationships with their customers and employees. He is the author of Moments of Magic®, The Loyal Customer and The Cult of the Customer. His programs combine important information with entertainment.

  • 00:42

    Healthy Thyroid = Healthy Life with Shep Saltzman

    in Real Estate

    Feeling tired all the time?


    Can't lose weight...even when you're eating healthy foods?


    Suffering from frequent constipation?


    Wake up tired?


    Have dry skin and hair?


    Feel cold, have cold hands/feet?


    Feel depressed?


    Losing your hair?


    Having trouble thinking?


    Can't get pregnant?


     


    If you, or someone you know, is experiencing these symptoms, we invite you to learn what you can do to have healthy thyroid function and avoid years of suffering and


    dysfunction! Join The Coaching Chics with special guest Shep Saltzman as we discuss this secret, but widespread problem in today's society. Shep specializes in integrating Western and Chinese medicine, nutrition and homeopathy. 


     


    “Shep is amazing! He made me aware of my health issues, when no one else could, and has helped me lose weight along with having an abundance of energy even with a slow


    thyroid.”


    - Cindy Bishop


     

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