United Airlines scolded a 12 and 9 year old this week after texting their mother to tell her the plane had engine trouble and they were all alone with no one to pick them up. As if that wasn't bad enought, the cusomter service people didn't know a thing about the troubled engine when the boys mother called to find out what was going on! Listen to today's episode and find out if your company is guilty of the same horrible management, and what you can do about it if you are.
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