Michael Marx: The Effect of the Economy on Six Sigma

With dismal economic conditions taking a toll on most businesses around the world, just what is the impact on the Six Sigma community? Michael Marx, research manager for iSixSigma, will discuss research from a recent issue of iSixSigma Magazine that explores how Six Sigma companies are responding to the crisis, looking first at business operations overall and then at the improvement programs themselves. Are the programs on the chopping block? Or are companies seizing the opportunity to refocus efforts on process improvement and customer satisfaction?