Quality Conversations...The Global Voice of Quality  

Invented by James Heires, EZ Metrix is a web-based code counting utility. Every industry or profession has its key performance indicators (KPIs) that provide insights to the processes which produce their products or services. In software, one of the most fundamental measures is size. Without a size measure, other software metrics (e.g., duration, effort, cost, defects) lose their value, as they become difficult to scale and normalize. Software size is one of the most basic measures a manager can take, and yet it is surprising how many reasonably successful organizations do not measure software size at all. Equally as surprising are the statistics published by the Standish Group and others, that illustrate what a sorry state of affairs the software industry is currently in. Listen in, as Steve and James discuss the incredible value that EZ-Metrix can provide any organization that builds software of any kind.

David Niles, president of SSA & Company, a Lean Six Sigma consulting firm founded in 1994 as Six Sigma Academy, will be teaching us how to show senior executives how process improvement is capable of solving big issues.

Standard quality improvement methodologies such as DMAIC and PDSA have always incorporated brainstorming as a key method for finding creative solutions to problems. Brainstorming is designed to liberate a team's thinking from past patterns and and uncover ideas that people might have unconsciously suppressed. When it works its great. But what happens when it does not work...if the solution lies outside the experience of the team? Ellen Domb,long time expert on the subkect of TRIZ and founder of the TRIZ Journal joins us today to talk about the need for the use of TRIZ in Six Sigma.

Language is inherently ambiguous. The challenge in capturing the voice of the customer (VOC) is to eliminate confusion about who the customers really are and understand what they want in a way we can predictably deliver satisfaction and excitement. The author describes how simple word formulas offer math-like precision. by Robin Lawton, President of International Management Technologies, Inc.www.imtC3.com

Bob Sproull will talk about his recent book, The Ultimate Improvement Cycle: Integrating Lean, Six Sigma, and the Theory of Constraints.

Challenging times requires far more than making our processes simpler and less costly. Though important, process change may improve performance on only 1 of the 8 DIMENSIONS OF EXCELLENCE. Like tuning up one of your engine’s eight cylinders. Rob uses humor and participant interaction to provide insights into how we CAN get all eight cylinders working together. While making the whole experience much more friendly for customers and everyone involved. Join this very interactive conversation with Robin Lawton of International Management Technologies, Inc and call in with questions and comments. Visit www.imtC3.com for more information.