Value of Fanatical Support™ w/ Rob LaGesse of Rackspace

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Robert D. La Gesse, Chief Disruption Officer, Rackspace Discusses The Crucial Necessity Of Knowing Your Customer And Understanding How To Address Everything From A Crisis To The Everyday Question Quickly And Effectively

Rob says, Robert says, "I love Social Media and how I connect to customers there - but I call my team Social Support, because that is more accurate. We support customers using Social Media - we don't pitch. Glad to address the Global Product Management Talk, a great application of social tools in support of the professional product management community!"

Co-host: Tim C Johson @JohnsonTC previous speaker & author It's about Value blog:  

Today's Resources: http://bit.ly/LgC2Gx

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