IQPC podcast with Mary Brittain-White, Retriever Communications

Welcome to the podcast for for Field Service Management 2010. This interview is with Mary Brittin-White, Managing Director, Retriever Communications. Field Service Management 2010 has been developed through extensive research with over 80 Managers responsible for improving field service operations within organisations across the Australasian region. The summit, building on the success of an excellent inaugural event in 2009, offers a unique opportunity to share and discuss views with leading practitioners from across Australia and beyond on the core service principles - the latest thinking in optimal service delivery, cost reduction, organisational change management, and technology adoption to exceed customer expectations. Join this interview LIVE, visit www.fsmaustralia.com.au, or call Will or Nigel at IQPC on +61 2 9229 1000.