IQPC Podcast with Stephen Jewell, GWMWater

Welcome to the podcast for Field Service Management 2010: Leveraging technology for maximum productivity and excellence in service delivery. Joining us for this interview is Stephen Jewell, Executive Manager Service, GWMWater. GWMWater looks after around 70,000 customers with a geographic spread of 62,000 square kilometres, which is about 30% of Victoria. This area is similar in size to Tasmania and covers 13 municipalities either fully or partially. This interview will cover the essential elements to making interoperable communications systems, the main challenges experienced with field crew technology adoption and strategies to drive cultural change and staff buy-in. FSM 2010 will give you the knowledge you need to ensure your organisation is fully exploiting mobile technology to optimise productivity, efficiency and customer service within your business. Listen LIVE, visit www.fsmaustralia.com.au, or call Will Carter or Nigel Amyes at IQPC on +61 2 9229 1000.