#4 Power Player Panel: Outsourcing and Offshoring--What's the ROI?

In this panel Jo'Ann Alderson, President of Progressive Communications, Glenn Pasch, President of Improved Performance Solutions, Mary Murcott, President of Performance Transformations Incorporated, and Emily Yellin, speaker, consumer advocate, Author of "Your Call Is (Not That) Important to Us" discuss the pros and cons of offshoring and outsourcing activities. We discuss examples of companies that have improved its customer experience through outsourcing. We also address onshoring to find out why some companies are bringing their call centers back home and why.