Panel on Managing Social Media in the Call Center

Many call centers employ Gen Y employees--who are attached to their facebook pages and other social media sites, however how do you provide quality service with the plethora of employee distractions? Learning how to effectively manage social media for personal use is crucial to the success of your call center. Learn in this podcast panel with three industry experts how you can keep your call center orderly while providing a good employee experience in the call center. Hear from Manny Alvarez, Senior Director of Customer Care for The Marketing Store, Keith Fiveson, CEO of call center consulting firm ITESA, and Barry Dalton, Customer Service & technology strategist for Telerx.